social service administrator v

Introduction

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See yourself as part of an organization working to improve the lives of Marylanders everyday. \r
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year.�We do this by providing economic support, preventive services, and caring for children and adults.�\r
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We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�\r
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This is a Management Service position, and serves at the pleasure of the Appointing Authority.\r
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GRADE

20\r

LOCATION OF POSITION

Baltimore City Department of Social Services\r
Child Welfare Services & Adult Services\r
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1525 N. Calvert Street\r
Baltimore, MD 21202\r

Main Purpose of Job

The main purpose of this position is to function as a Program Manager for the Extended Hours Program, which oversees all after hours calls and reports, and investigative and case management responses for Baltimore City Child Protective, Adult Protective, Adult Guardianship, Out-of-Home Placement, Family Preservation, and Resource Homes Services. The program is responsible for monitoring the statewide Hotline during non-traditional business hours.\r
This position ensures the safety of vulnerable adults, children and foster youth in Baltimore City and the delivery of quality services for adults, children and families. This position is required to work non-traditional hours, as Extended Hours operates from 3:00 PM to 7:30 A.M., Monday through Friday, weekends, and holidays (24-hours/day, 7 days per week). The incumbent would need to be available via telephone or in person for emergency situations in Extended Hours outside of the regular office hours.\r
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POSITION DUTIES

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Expert knowledge of federal, State and City policies/regulations that affect Child Protective Services, Adult Protective Services, Adult Guardianship and Out-of-Home Placement.�\r
Interprets policies, rules and procedures to ensure that the safety and welfare of children and adults are maintained.�\r
Advises changes to policy and procedures; reviews and prepares written responses in regard to program's polices, regulations, procedures and proposed legislation; oversees cases, analyzes data for the Program, creates strategies and action plans.�\r
Manages the Extended Hours Program, manages and provides direction and administrative oversight to Unit Manager and supervisors.\r
Directs the quality and timeliness of services rendered to adults, children and families including statewide calls that are received during non-traditional office hours (3:00 PM- 7:30 AM), Monday through Fridays, weekends, and holidays (24-hours/day, 7 days per week).\r
Analyzes data for the Program, to ensure that mandated processes and procedures are executed within established timelines for the LJ Decree, State and Federal measures.\r
At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.\r
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MINIMUM QUALIFICATIONS

Education: A Master's degree in social work from an accredited college or university approved by the Council on Social Work Education. \r
Experience: Seven years of professional experience in a social work capacity in a public or private agency or institution, six years�must have been in an administrative, supervisory or consultative capacity. \r
Notes: \r
1. These requirements are established by the Social Services Administration by authority provided in Human Services Article 4-204 the Annotated Code of Maryland and the Maryland Department of Budget and Management, Office of Personnel Services and Benefits, does not have authority to accept substitutions or equivalents.\r
2.�Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or�higher as a commissioned officer in Social Work�classifications or Social Work specialty codes in the Social�Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience and education.\r

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered.�Include clear and specific information on your application regarding�your qualifications.\r
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LCSWC license.\r

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r
1. Four years of experience working in Child Welfare Programs.\r
2. Six years of experience leading and coaching staff.\r
3. Three years of experience analyzing and interpreting data.\r
4. Three years of experience working with Maryland State codes and regulations.\r
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LIMITATIONS ON SELECTION

Candidate must be willing to work non-traditional hours to include overnight and�weekends in Baltimore City.\r

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Candidates for positions in this classification must be licensed by the Maryland Board of Social Work Examiners prior to appointment. \r
2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties are required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS\r
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��� � �Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\r
� � � �Annual Leave - ten (10) days of accumulated annual leave per year.\r
� � � �Sick Leave - fifteen (15) days of accumulated sick leave per year.��\r
� � � �Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r
� � � �Holidays - State employees also celebrate at least twelve (12) holidays per year.��\r
� � � �Pension - State employees earn credit towards a retirement pension.�\r
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FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Baltimore City Department of Social Services, Employment Services,�1910 N. Broadway, Baltimore MD. 21213, 3rd floor.�\r
If you have any questions concerning the recruitment process for this position, please email Lavelle Hall at ��\r
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If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at or �\r
TTY Users: call via Maryland Relay\r
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As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.�People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r