Manager Market IT

4 weeks ago

Albuquerque, New Mexico, United States Marriott Full time
Job Number
Job Category Information Technology
Location Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

Education and Experience

College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position. Previous experience in Marriott IT. System-related professional certifications desired. CRITICAL TASK AND COMPETENCIES. CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices. Conducts periodic inventories of applications and hardware; prepares reports for property management as requested. Confirms that technology assets are secured. Complies with technology-related vendor contracts. Building and Sustaining Relationships with CustomersWrites and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. Provides customer service. Responds to inquiries from customers/vendors/peer group. Provides detailed status reports as requested. Ensuring Client Technology Needs are MetAssists in disaster recovery and business continuity as it relates to technology. Provides technical guidance. Escalates support for all Marriott approved technology solutions (i. e. mobility devices, GPNS) & Request Center Processes. Provides escalation and guidance to property pertaining to guest & associate internet access requirements. Escalates problems as appropriate through direct supervisor, and/or Marriott IT resources. Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network. Moves/adds/changes PCs/peripherals; migrating data when necessary. Performs routine desktop backup as scheduled or directed. Provides end-user support. Confirms technology security (i. e. encryption, patch deployment) and technology compliance (i. e. Quarterly ID Audits, MAARK1) measures are in place. Supports unit infrastructure (servers, switches, router, APs etc. ) and engages appropriate MI IT&/or Vendor resources. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. Provides project support for corporate, regional and property initiatives. MANAGEMENT COMPETENCIESLeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing ExecutionBuilding and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building RelationshipsCoworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.

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