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Advanced Technical Account Manager

3 months ago

Miami, Florida, United States Check Point Software Technologies Full time

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies.

If you want to make the world a safer place and join an award-winning company culture - you belong with us.

The Advanced Technical Account Management (ATAM) engineer manages some of Check Point's largest customers about product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customer's business priorities. The relationship built between customer and the ATAM engineer is critical for an exceptional customer experience.



Key Responsibilities
  • Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
  • Become the main point of contact for technical services delivery
  • Take full ownership of your accounts by providing leadership and ensuring customer's best interest takes priority
  • Develop a deep understanding of customer's technical environment, primary pain points, and all business challenges
  • Advise customers by providing technical information, guidance, and support
  • Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
  • Identify service opportunities for the sales/account team
  • Proactively monitor customer's environment to prevent major issues and assist support teams on any active problems
  • Provide reports and proactive communication regularly to the customer, sales/account teams, and management
  • Manage multiple projects from different customers and manage your own schedule to meet Check Point's ATAM requirements


Qualifications
  • Check Point experience required
  • Strong ability to prioritize work in a very demanding and high-pace environment and consistently delivering results
  • Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
  • Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
  • 8+ years of experience with IP based networks, network design, and security products
  • Strong TCP/IP understanding and knowledge of Network Security is preferred
  • Experience with several different operating systems: including Linux and Unix- based
  • Extensive troubleshooting experience required
  • Experience with Check Point products preferred
  • Strong VSX and Provider-1 (MDS) experience preferred
  • Customer oriented and post-sales experience with direct face to face service
  • Experience with providing training is an advantage
  • Up to 50% travel
  • Must be eligible to work in country of residence without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled