Customer Experience Manager

3 weeks ago

Hartford, Connecticut, United States Five Below Full time
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value These values translate into creating the coolest brand on the plant, where talented people want to grow their here is how

Wow the Customer: Put the customer first and make a difference in people's lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:
  • Leadership
  • Trainer/Developer/Motivator
  • Communication
  • Emerging Skill - Planning/Time Management
  • Ownership Commitment
  • Accountability/Delegation/Follow up
  • Sales Driver/Goal Oriented
  • Professionalism
RESPONSIBILITIES:
  • Ensures all associates and managers are Wowing the Customer through personal contact with customers
  • Responsible for achieving CSAT score goals provided by the District Manager
  • Responsible for leading Front End Operations
  • Training the staff on the High Fives of Customer Service
  • Ensures that each guest has a fast, friendly, checkout
  • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
  • Responsible for opening and closing store procedures
  • Responsible for performing SM duties in their absence
  • Assists in supervising all Associates
  • Assists in training all Associates
  • Assists in coaching all Associates
  • Assists in developing all Associates
  • Assists in staff scheduling
  • Reviews all corporate communications and reacts accordingly
  • Partners with supervisors or corporate office regarding store issues
  • Drives store sales and controls expenses
  • Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
  • Uses financial reporting to drive business opportunities
  • Assists payroll process and ensures budget is in line with plan
  • Assists in merchandising procedures
  • Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Authorizes register functions including post voids, returns and discounts
  • Complies with Human Resources policies and procedures
  • Assists in receiving and stocking procedures
  • Unloads merchandise from trucks
  • Checks in shipments
  • Stages merchandise for the sales floor
  • Packs out merchandise
  • Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
  • Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS:
  • High School Graduate or equivalent.
  • College experience preferred
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure
The pay range for this position is $18.20 to $21.20. Pay may vary based on a number of factors, including but not limited to a candidate's job-related knowledge, skills, and experience; educational background; and geographic location. Dependent on the position offered, benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.

  • Retail Customer Experience Supervisor

    6 days ago

    Hartford, Connecticut, United States The TJX Companies , Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Product Manager, Customer Success

    6 days ago

    Hartford, Connecticut, United States Trellix Full time

    Trellix Product Manager, Customer Success Hartford , Connecticut Apply Now The Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...

  • VP Claims Customer Account Manager

    6 days ago

    Hartford, Connecticut, United States ERGO Group AG Full time

    CompanyHSBLocationHartford, United StatesWorks with business partners in Treaty, CAD, and Claims to deliver distinctive customer service that builds and maintains strong customer relationships and creates differentiation in the market. Executes the Claims Customer and Account Management Model. Creates and implements the Claims Value Proposition by engaging...

  • Customer Specialist

    6 days ago

    Hartford, Connecticut, United States UnitedHealth Group Full time

    Enjoy the flexibility to work remotely from anywhere in the U.S. as you tackle challenging tasks.UMR, UnitedHealthcare's third-party administrator (TPA) solution, stands out as the largest TPA in the country. When you join UMR, your work truly makes a difference. It's straightforward and highly rewarding.By offering consumer-oriented health benefit plans to...

  • Custom Drawer Installer

    6 days ago

    Hartford, Connecticut, United States Art of Drawers - Connecticut Full time

    Benefits:Receive competitive pay corresponding to your experienceJoin a team that values collaboration and supportUnlock growth opportunitiesParticipate in our referral programEnjoy employee discountsAccess potential performance bonusesReceive comprehensive training in our productsCompany provided tools, vehicle, and uniformJob OpportunityAt Art of Drawers,...

  • Customer Service

    3 weeks ago

    Hartford, Connecticut, United States State of Connecticut Full time

    IntroductionThe State of Connecticut, Office of the State Comptroller (OSC) is currently seeking two (2) dynamic, passionate individuals who are eager to contribute their expertise within the Customer Service Center team in the Retirement Services division as a Customer Service/Call Center Representative (Retirement Examiner). Join our team and embark on a...

  • Customer Service

    3 weeks ago

    Hartford, Connecticut, United States State of Connecticut Full time

    IntroductionThe State of Connecticut, Office of the State Comptroller (OSC) is currently seeking two (2) dynamic, passionate individuals who are eager to contribute their expertise within the Customer Service Center team in the Retirement Services division as a Customer Service/Call Center Representative (Retirement Examiner). Join our team and embark on a...

  • Call Center Customer Service Rep

    6 days ago

    Hartford, Connecticut, United States Precision HR Solutions Full time

    Job DescriptionJob DescriptionLocation: Hartford, CT 06106Date Posted: 6/9/2024Category: TransportationEducation: NoneWe are hiring Call Center Customer Service Representatives to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.Hours:Indicate shift preference, but it is not...

  • Account Manager

    6 days ago

    Hartford, Connecticut, United States Bridgeport Worldwide Full time

    National Account Manager - Door & Window Manufacturers Segment Bridgeport Worldwide has an immediate opening for a talented, personable, motivated, and experienced National Account Manager located in CT, Southeast Florida, or the Toronto area. You will be responsible for end-to-end sales of architectural hardware solutions to door and window manufacturers...

  • Warehouse Manager

    6 days ago

    Hartford, Connecticut, United States ASML Holding Full time

    LocationWilton - CT, USIntroduction to the jobJoin ASML Wilton today to receive your sign on bonus and relocation.*Offer valid for Wilton, CT new hire offers made between now and December 23, 2022.ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more...

  • Personal Lines Customer Service Agent

    6 days ago

    Hartford, Connecticut, United States Digital Insurance LLC Full time

    Our Newest Opportunity: Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think thisposition may be right for you, we encourage you to apply Our people make all the difference in our success. To provide...

  • Project Manager

    6 days ago

    Hartford, Connecticut, United States Insight Global Full time

    Client: Steel Title: Project Manager Location: East Hartford, CT Duration: PERM Salary: 100, ,000 / annually Job PurposeThe Project Manager manages their projects while working within her/his team Planning, Communicating, Directing, and Coordinating activities of the projects designated to them by the Sr. Project Manager so as to ensure that the goals and...

  • Territory Sales Manager

    6 days ago

    Hartford, Connecticut, United States MAS Recruitment Consultant Services Full time

    Job Description Job Description Sales Growth:Develop and execute a strategic sales plan to achieve and exceed sales targets for Containers, Ground Level Offices, Singlewide Modular Structures, Complex Modular Structures (in certain markets) and value-added products.Approximately 40% of time will be spent on outbound prospecting, 30% on inbound inquiry...

  • Credit Assistant Manager

    6 days ago

    Hartford, Connecticut, United States RAC Full time

    Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $19.55/hr? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed Full-Time Employment and a Consistent Schedule Weekly Pay (compan Assistant Manager, Manager, Customer Experience, Credit, Customer Service, Assistant, Management, Retail

  • Business Development Manager

    5 days ago

    Hartford, Connecticut, United States Brightpath Associates LLC Full time

    Job DescriptionRole PurposeWe are seeking a dynamic BDC Manager to join our team. The ideal candidate will have a strong background in internet sales management and a passion for leading a team to success. This role is responsible for overseeing & handling internet leads, inbound and outbound phone calls & customer retention.LeadershipBusiness Development...

  • Senior Product Manager, Identity

    6 days ago

    Hartford, Connecticut, United States Ford Motor Company Full time

    Ford Motor Company Senior Product Manager, Identity Hartford , Connecticut Apply Now We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?Launched in 2023,...

  • Manager- Interpreting Operations

    3 weeks ago

    Hartford, Connecticut, United States SNI Companies Full time

    Job Description Reporting to the president of the company, the Manager of Interpreter Services will provide strategic leadership to the Interpreter Services department as part of the senior leadership team and be actively engaged in developing department's long-term business strategies and P&L responsibilities. Acts as an advisor to the President and...

  • Department Manager- Cosmetics/ Jewelry

    2 months ago

    Hartford, Connecticut, United States Boscov's Department Stores Full time

    Retail Sales Manager Experienced Retail Sales Department Managersbring your experience to work for you where people love to shop Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of...

  • Cosmetics/ Jewelry Department Manager

    2 months ago

    Hartford, Connecticut, United States Boscov's Department Stores Full time

    Retail Sales Manager Experienced Retail Sales Department Managers—bring your experience to work for you where people love to shop Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of...

  • Department Manager- Cosmetics/ Jewelry

    3 weeks ago

    Hartford, Connecticut, United States Boscov's Department Stores Full time

    Retail Sales Manager Experienced Retail Sales Department Managers—bring your experience to work for you where people love to shop Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of...