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Business Development Manager
3 months ago
Job Description
Role Purpose
We are seeking a dynamic BDC Manager to join our team. The ideal candidate will have a strong background in internet sales management and a passion for leading a team to success. This role is responsible for overseeing & handling internet leads, inbound and outbound phone calls & customer retention.
Leadership
Business Development Specialist(s)
Core Accountabilities
- Ensure contact and follow-up procedures are followed across all written guidelines and conduct long-term follow up (beyond 90 days) for all leads that are not being attended to by Business Development Specialists and Brand Specialists.
- Acts as a "working manager" stepping in to handle sales leads digitally and onsite to encourage effective closing/delivery ratios ultimately reaching metrics goals.
- Verify that sales technique, lead management software, and vehicle product knowledge trainings are being completed by all direct reports. Identify areas of strength and opportunities for development for direct reports.
- Plan and deliver effective marketing campaigns through social media, CRM and other data mining tools that increase customer engagement and ultimately deliveries.
- Ensure that all sales staff are consistently informing, educating, and eventually transitioning customer base to digital retail tools and processes.
Competencies and Qualifications
- High School Diploma or bachelor's degree in Entrepreneur Management or Marketing preferred.
- 2- 5 years' experience in internet sales and customer service (management-level preferred)
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as a coach and advocate for direct reports and have a strong commitment to professional development
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
Monday through Saturday with a day off during the week.
*This is a five day work week