Customer Service

4 weeks ago

Hartford, Connecticut, United States State of Connecticut Full time
Introduction

The State of Connecticut, Office of the State Comptroller (OSC) is currently seeking two (2) dynamic, passionate individuals who are eager to contribute their expertise within the Customer Service Center team in the Retirement Services division as a Customer Service/Call Center Representative (Retirement Examiner). Join our team and embark on a rewarding career that offers growth, superlative benefits, and a culture that encourages work/life balance.

WHAT WE CAN OFFER YOU
  • Work for a Forbes top company - 'Forbes': State of Connecticut Ranked One of the Best Employers of 2023.
  • Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
  • Robust pension plan and supplemental retirement offerings to secure your financial future.
  • Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
  • We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.
  • A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
  • Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.
POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • 8:00 a.m. - 5:00 p.m.
  • Monday through Friday
  • Location: 165 Capitol Avenue, Hartford, CT 06106
  • Hybrid (office/telework) may be available upon successful completion of the training period
THIS JOB IS FOR YOU IF
  • You communicate well with others and can explain retirement benefit information to a wide range of audiences.
  • You're flexible and dedicated to contributing to a team environment.
  • You're highly organized and able to multitask while maintaining a high degree of customer service.
  • You have a background in accounting, benefits, and financial services and a strong service orientation.
  • You want to do work that matters and want to build a better Connecticut with the Office of the State Comptroller, promoting economic growth, advocating for fiscal control, and championing policies that lower costs.
DISCOVER THE OPPORTUNITY TO
  • Handle inquiries via telephone calls, emails, letters, and in-person visits regarding retirement;
  • Research and resolve issues as they may relate to payroll, healthcare, deferred compensation, benefits, calculations, and more.
ABOUT US

The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public.

We are located in the State Office Building at 165 Capitol Avenue, Hartford, CT. This state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces.

The Retirement Services division provides oversight and management of the state pension plans serving more than 40,000 state retirees, performing a comprehensive package of services including retirement counseling, processing retirement applications from state agencies, investigating and implementing mandated revisions to pension plans, and developing new products based on retirement conditions and trends.

Selection Plan

For assistance in applying, please visit our 'Applicant Tips on How to Apply' page

APPLYING FOR THE POSITION
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Judicial or Legislative) to the other.
  • To be considered for this job opening, you must meet the Minimum Qualifications listed in the job opening. The minimum experience and training requirements must be met by the close date of the job opening, unless otherwise specified. You must specify your qualifications on your application.
  • Ensure that your application is complete before submitting it. To comply with Public Act 21-69, the State of Connecticut no longer requests resumes during the initial application process. Once your application is submitted into the JobAps system, you cannot make revisions.
  • To receive educational credits toward qualification for this job posting, the institution must be accredited. For institutions located outside of the U.S., you must provide documentation from a recognized USA accrediting service specializing in determining foreign education equivalencies to the recruiter listed on this job posting.
  • All application materials must be received by the recruiting agency by the specified deadline. Late applications will not be considered. Candidates may request a rare and documented exception for events that incapacitate them during the entire duration of the job posting period by providing a legally recognized justification to accommodate such an exception. Requests may be made to
WHAT TO EXPECT AFTER APPLYING
  • Applicants will receive correspondence via email and are also encouraged to monitor their Personal Status Board daily for status updates, notices, and tasks required in the recruitment process.
  • Some postings may require additional referral questions (RQs). You will receive an email with these questions after the posting's closing date. Check your email and Personal Status Board for notifications, including your spam or junk folders.
  • You may be required to submit additional documentation supporting your qualifications at any point during the recruitment process. The documentation may include a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, or licensure, at the discretion of the hiring agency.
  • Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation.
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates offered a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees, available at
CONNECT WITH US
  • Due to the high volume of applications, we cannot confirm receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
  • If you have any questions about this recruitment, please contact Sara Garrett at or
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.
PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Office of the State Comptroller this class is accountable for providing technical assistance by responding to a wide variety of highly complex inquiries for all divisions and independently performing a full range of tasks in the examination and preparation of pension computations.

EXAMPLES OF DUTIES
  • Responds to inquiries in a variety of ways such as, but not limited to, telephone, electronic communication, written communication, and in-person regarding retiree payroll functions;
  • Researches and resolves retiree benefit enrollment issues;
  • Examines incoming materials for accuracy to ensure completeness and compliance with State of Connecticut statutes and regulations;
  • Prepares and sends correspondence regarding retiree benefits;
  • Examines retirement applications and supplementary documentation for accuracy and completeness, benefit computations, adjustments and settlements for compliance with statutory and regulatory requirements;
  • Applies auditing principles, complex formulas and statistical and/or actuarial tables when preparing pension estimates in response to requests by pending retirees and for inclusion in retirement system;
  • Audits computer generated benefit computations to verify individual data and totals;
  • Manually calculates benefit computations in cases of part time service, outside service, disability leave or early retirement;
  • Completes code sheets for information to be entered into computerized retirement system;
  • Audits computer generated statistical reports for accuracy against original records;
  • Computes settlements paid to beneficiaries of deceased retirees;
  • Computes retroactive payments and adjustments due to changes in legislation and/or court decisions;
  • Responds verbally and in writing to employee and agency inquiries regarding retirement data;
  • May reconstruct individual retiree employment and salary history in order to detect and adjust for errors in payment;
  • Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
  • Knowledge of
    • financial record keeping principles, practices and procedures;
    • payroll principles, practices and procedures;
  • Considerable
    • skill in performing arithmetical computations;
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • analyze financial and service data of retirement accounts;
    • utilize statistical and actuarial tables in computing retirement benefits;
    • read, understand and apply laws, contracts and regulations;
    • operate office equipment including personal computers or other electronic equipment.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Four (4) years of experience in highly complex clerical work involving bookkeeping, accounts payable, accounts examining, finance or retirement services.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS
  • Two (2) years of experience in a customer service environment, preferably in a high-volume call center.
  • Experience analyzing and calculating financial data.
  • Experience reading, understanding, and applying laws, contracts, and regulations.
  • Experience explaining client solutions, speaking clearly, and de-escalating situations, including verbal and written communication to a diverse population.
  • Experience operating office equipment and utilizing computer software, especially Microsoft Office Suite programs.
  • Experience reviewing and entering transactional data in PeopleSoft.
Conclusion

INCOMPLETE APPLICATION PACKAGES AND THOSE RECEIVED AFTER THE CLOSING DATE INDICATED ABOVE WILL NOT BE CONSIDERED.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans, and persons with disabilities. If you require accommodations under the provisions of the Americans with Disabilities Act (ADA), please contact Sara Garrett at or

ACKNOWLEDGEMENT

As defined by Sec of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

  • Cashier/stocker/customer Service

    1 week ago

    Hartford, Connecticut, United States Bottle Stop Wine & Spirits - Newtown Full time

    Bottle Stop Wine & Spirits is Newtown's destination store for adult beverages Customers love our large selection, low prices & friendly staff We're looking for a Associates to help with Cashier, Stock & Customer Service- be able to stay 6+hours on their feet- lift 40lbs consistently- work evenings, weekends, holidays & days leading up to holidays- run and...

  • Call Center Customer Service Rep

    1 week ago

    Hartford, Connecticut, United States Precision HR Solutions Full time

    Job DescriptionJob DescriptionLocation: Hartford, CT 06106Date Posted: 6/9/2024Category: TransportationEducation: NoneWe are hiring Call Center Customer Service Representatives to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.Hours:Indicate shift preference, but it is not...

  • Personal Lines Customer Service Agent

    1 week ago

    Hartford, Connecticut, United States Digital Insurance LLC Full time

    Our Newest Opportunity: Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think thisposition may be right for you, we encourage you to apply Our people make all the difference in our success. To provide...

  • TSA Customer Service Representative

    1 week ago

    West Hartford, Connecticut, United States Staples Full time

    Staples Connect is seeking an experienced TSA Customer Service Representative to join the team.Overview:Position: Enrollment Agent (TSA Customer Service Rep)Function: Retail LocationsStaples Connect prioritizes customer satisfaction and community engagement. By joining us, you will have the opportunity to expand your skills, develop professionally, and...

  • Customer Specialist

    1 week ago

    Hartford, Connecticut, United States UnitedHealth Group Full time

    Enjoy the flexibility to work remotely from anywhere in the U.S. as you tackle challenging tasks.UMR, UnitedHealthcare's third-party administrator (TPA) solution, stands out as the largest TPA in the country. When you join UMR, your work truly makes a difference. It's straightforward and highly rewarding.By offering consumer-oriented health benefit plans to...

  • Product Manager, Customer Success

    1 week ago

    Hartford, Connecticut, United States Trellix Full time

    Trellix Product Manager, Customer Success Hartford , Connecticut Apply Now The Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...

  • Customer Experience Manager

    1 month ago

    Hartford, Connecticut, United States Five Below Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you...

  • Customer Experience Manager

    3 weeks ago

    Hartford, Connecticut, United States Five Below Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you...

  • Retail Customer Experience Supervisor

    1 week ago

    Hartford, Connecticut, United States The TJX Companies , Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Service Porter

    1 week ago

    Hartford, Connecticut, United States Liberty Honda Full time

    Job DescriptionJob DescriptionJoin Liberty Honda's Service TeamService Shuttle Driver & Service Porter Positions AvailableSecure Your Interview Spot - Apply NowBenefits:Medical, Dental & Vision Insurance401k ProgramProfessional and Respectful Work EnvironmentAdvancement OpportunitiesOngoing Training & DevelopmentPaid Time Off/VacationFlexible Work...

  • VP Claims Customer Account Manager

    1 week ago

    Hartford, Connecticut, United States ERGO Group AG Full time

    CompanyHSBLocationHartford, United StatesWorks with business partners in Treaty, CAD, and Claims to deliver distinctive customer service that builds and maintains strong customer relationships and creates differentiation in the market. Executes the Claims Customer and Account Management Model. Creates and implements the Claims Value Proposition by engaging...

  • Secretary Area 1

    1 month ago

    Hartford, Connecticut, United States Internal Revenue Service Full time

    WHAT IS THE TAXPAYER SERVICESDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education - Field Assistance Area 1The following are the duties of this position at the full working level.Receives telephone calls and visitors,...

  • Secretary Area 1

    3 weeks ago

    Hartford, Connecticut, United States Internal Revenue Service Full time

    WHAT IS THE TAXPAYER SERVICESDIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education - Field Assistance Area 1The following are the duties of this position at the full working level.Receives telephone calls and visitors,...

  • Client Service Representative

    1 week ago

    Hartford, Connecticut, United States Eli and Co Full time

    We are currently seeking dedicated individuals to join our dynamic and enthusiastic team. Our company is undergoing substantial growth and we are in need of Customer Service Representatives to play a crucial role within our organization. As a member of our team, you will serve as the primary point of contact for all customer interactions, ensuring top-notch...

  • Service Delivery Specialist

    1 week ago

    Hartford, Connecticut, United States Randstad North America, Inc. Full time

    Assists in the establishment of customer [ "\t. Assists in the establishment of customer relationships with commercial/industrial customers and municipal customers, to position the Company as one of the highest performing regional providers of ener Delivery Specialist, Delivery, Specialist, Service, Business Services, Staffing

  • Project Manager, Sr

    1 week ago

    Hartford, Connecticut, United States Abacus Service Corporation Full time

    Requisition ID DSS-Opportunity Center-PM Requisition Name Project Manager, Sr Quantity Requested Description OVERVIEW The Connecticut DAS BITS team is seeking qualified candidates to fill the role of Opportunity Center Project Manager to oversee the Project Management efforts and serve in a leadership role on the Project. RESPONSIBILITIES Project...

  • Service Manager

    1 week ago

    Hartford, Connecticut, United States CentiMark Corporation Full time

    _QuestMark, a division of CentiMark Corporation__, _is a well-established, national leader in the industrial flooring industry for concrete polishing and epoxy systems. Since 1968 we have provided manufacturing facilities with a single source for solutions to their concrete floor needs.HOURLY RATE (based on experience) $25-$35 per hour + COMMISSIONSJob...

  • Field Service Engineer

    3 weeks ago

    Hartford, Connecticut, United States Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...

  • Field Service Technician

    1 week ago

    Hartford, Connecticut, United States NCR Full time

    About NCR VOYIXNCR VOYIX Corporation (NYSE:VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Mobile Service Supervisor

    1 week ago

    Hartford, Connecticut, United States Altec Industries, Inc. Full time

    Why Join Altec?Altec's primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment – Made in America that can be found across the U.S. and in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile...