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Passenger Service Agent Team Captain

4 months ago

SeaTac, Washington, United States Alaska Airlines, Inc. Full time
Company Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents.

Key Duties
  • Leads the Passenger Service Agents on shift and is responsible for the success of a team's ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
  • Ensures that the Passenger Service Agents follow proper procedures.
  • Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
  • Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
  • The Team Captain will also perform Passenger Service Agent duties.
Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills

Required
  • A minimum of 6 months of customer service or airline operations experience.
  • Ability to lead, direct and motivate teams for optimum performance.
  • Strong active listening and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a variety of schedules to include nights, weekends and holidays.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Preferred
  • A minimum of 1 year of customer service or community service experience.
  • Previous leadership experience
Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $21.82/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 5/27/2024
Location Seattle, WA - Airport
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA , immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-WA-SeaTac
Requisition ID
Category Airports & Warehouse
Workplace Type Onsite