Public Safety Dispatcher Lead

1 month ago

Rockville, Maryland, United States Montgomery College Full time
Job Description

Essential Functions

Schedules staff and student workers. Participates in the selection and hiring of center staff.

Develops and conducts training. Provides feedback on operations and staff performance to management.

Troubleshoots and ensures functionality of communications systems/equipment.

Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.

Determines nature and location of incident, dispatch assign campus officers, local police, fire, medical personnel or other emergency units as necessary.

Researches and provides information for officers and callers.

Monitors local police/fire/EMS/ emergency and weather incidents.

Uses various systems to enter and retrieve information and document calls/incidents.

Monitors campus-wide security and fire systems, CCTV, and building/classroom access.

Serves as point of contact between campus officers and external agencies during emergencies.

Operates various radio, consoles, telephones and computer systems.

Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.

Serve as a Campus Security Authority (CSA), as outlined by the Clery Act.

Performs other related duties as assigned or appropriate.

Required Knowledge, Skills, and Abilities

Effective skill in leading, guiding and training employees.

Strong verbal and written communication skills, including using tact and diplomacy.

Strong skill in following established policies and procedures.

Ability to develop and maintain a working knowledge of college policies, procedures, and operations.

Ability to develop and maintain a working knowledge of the college's locations, and computer and communication systems.

Ability to maintain confidential information.

Effective skill in operating computers, phones and work with Microsoft Office and other software databases.

Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.

Ability to work cooperatively with all levels in the College community.

Ability to handle stressful situations and information exchanges in a fast-paced environment.

Commitment to working within a diverse environment and interact collegially with individuals of different backgrounds.

Minimum Education, Training and Experience Required

Associates Degree or the equivalent combination of education, training and/or experience. Two years of experience in public safety, police, first Responder Dispatch Communications or other related experience. One year of experience in a lead or supervisory role.

Certified training as APCO Public Safety Telecommunicator or equivalent training.

The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.

As a condition of employment, the following are required at the time of hire:
  • Successful completion of a background check and degree verification (if applicable).
  • For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
  • Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery Collage and may have earnings restrictions, per state law.
Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at or We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Open Until Filled

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