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Enrollment Integrations Analyst

2 months ago

Omaha, Nebraska, United States Ideon Full time

The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon's APIs make this modern benefits experience possible. We are powering an entire industry forward, delivering the speed, transparency, and efficiency that today's consumers expect.

For this contract position, Ideon is seeking an Enrollment Integration Analyst to be a part of our high-performing Enrollment Operations Team. In this role, you will own the setup, configuration, building, and testing of new groups and renewals for all integrations built for existing platforms and carriers.

We prefer candidates based in Omaha, NEor NYC for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE. This role reports to the Manager of Enrollment Integrations.

In this role you will:

  • Actively manage enrollment configuration tasks, ensuring accurate and timely completion of all assigned tasks.
  • Regularly follow-up and communicate with carriers and platforms to ensure timely delivery of customer groups.
  • Deliver quality work within defined service levels that will exceed the customer expectations.
  • Leverage metrics to monitor and adjust performance to ensure you are working at an optimal level.
  • Meet with carriers and manage relationships, owning issue resolution to drive timely build and maintenance of integrations.
  • Quickly address system generated errors which relate to configurations under your purview.
  • Communicate technical concepts in a clear and concise manner, which will ensure carriers and platforms understand requirements and can deliver responses quickly.
  • Use Ideon's proprietary toolset to manage your work and deliver high-quality results for our customers.
  • Being an active member of a high performing team, that is focusing on delivering solutions to our customer.
  • Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx).
  • Ability to perform root cause analysis and deliver accurate resolution in a timely manner.

We would love to hear from you if you have:

  • High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes.
  • A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment.
  • Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally.
  • Enjoy working with and delighting customers.
  • A desire to develop yourtechnical skills with the latest technologies.
  • Analytical skills with keen attention to detail.
  • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms.

About Ideon

What we do:

Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the 'pipes,' that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.

Who we are:

We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.

This position is a contract position with a planned 6-month engagement, however actual duration may vary depending upon volume of work and performance.

We are an equal opportunity employer. We encourage people of diverse backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

All contract employees must complete successful reference and background checks.