Current jobs related to Customer Insight Lead - Brownsville, Texas - Teleperformance USA
-
Customer Service Representative
1 week ago
Brownsville, Texas, United States TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing.Job SummaryWe are seeking...
-
Bilingual Customer Support Specialist
4 weeks ago
Brownsville, Texas, United States MAXIMUS Full timeGeneral Information Job Posting TitleBilingual Customer Support Specialist - SpanishCityBrownsvilleStateTXCountryUnited StatesWorking TimeFull-time Description & Requirements Location: On-site Position in Brownsville, TXCompensation: Base Pay of $18.92 per hour, with potential bonuses exceeding $1800*Schedule: Regular and Limited-Service Full-Time...
-
Bilingual Customer Support Specialist
3 weeks ago
Brownsville, Texas, United States MAXIMUS Full timeJob OverviewLocation: On-site PositionCompensation: $18.92 per hour plus potential bonuses exceeding $1800*Work Schedule: Full-Time positions availableThis job opportunity is for both regular and limited service positions, all of which are on-site. Details regarding hours, schedules, and start dates will be discussed with the recruiter.Night shifts are...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States Teleperformance Full timeTeleperformance **Job Summary** As a Customer Service Representative with Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. **Key Responsibilities** * Respond to customer inquiries and provide solutions to their problems * Troubleshoot equipment and system issues * Enter...
-
Customer Service Representative
4 weeks ago
Brownsville, Texas, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are a leading pizza delivery company with a strong commitment to customer satisfaction.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer...
-
Customer Service Representative
4 weeks ago
Brownsville, Texas, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are a leading pizza delivery company with a strong commitment to customer satisfaction.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service...
-
Customer Service Representative
4 weeks ago
Brownsville, Texas, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are a leading pizza delivery company with a strong commitment to customer satisfaction.Job SummaryWe are seeking a qualified Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States Luby's Full timeLuby's North Expressway #1094 Job Description **Key Responsibilities:** * Greet and welcome customers in a friendly and professional manner * Take orders and provide menu recommendations to ensure customer satisfaction * Serve food and beverages in a timely and efficient manner * Handle cash transactions and operate the cash register accurately * Maintain...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States Dufresne Spencer Group Full timeCustomer Service RepresentativeAshley Furniture HomeStore, the leading mattress and furniture retailer in North America, is seeking a skilled Customer Service Representative to join our team. As a key member of our Guest Response Team, you will be responsible for monitoring daily service orders, ER tickets, and daily communication with our Call Center. Your...
-
Customer Service Representative
6 days ago
Brownsville, Texas, United States Hydro Solutions Full timeJob OpportunityWe are seeking a highly motivated individual to join our team at Hydro Solutions, a leading provider of water filtering solutions. As a Customer Service Representative, you will play a crucial role in helping our customers achieve their water quality goals.Key Responsibilities:Assess customer water quality needs and provide personalized...
-
Customer Service Representative
7 days ago
Brownsville, Texas, United States Hashimi Organization Full timeJob Title: Customer Service and Sales AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States Teleperformance USA Full timeAbout Teleperformance USAWe are a leading global business services company that delivers exceptional customer experiences for some of the world's most iconic brands. Our team of passionate and dedicated professionals is committed to making a positive impact on our clients' businesses and the communities we serve.Job SummaryWe are seeking a highly motivated...
-
Cross-Border Logistics Partnerships Manager
4 weeks ago
Brownsville, Texas, United States Cargado Full timeJob DescriptionAbout the CompanyCargado is an innovative technology startup transforming the landscape of U.S.-Mexico cross-border logistics. Founded by seasoned entrepreneurs Matt Silver and Rylan Hawkins, the company is poised to tackle the complexities of freight movement across borders.With Mexico now recognized as the leading trading partner of the...
-
Area Manager
2 weeks ago
Brownsville, Texas, United States SilverTech Full timeJob Summary:We are seeking a highly skilled and experienced Area Manager to join our team at SilverTech. As a key member of our leadership team, you will be responsible for managing the service department for the product areas of meat, sausage, cheese, bakery, and delicatessen.Key Responsibilities:Implement national sales concepts and strategies to drive...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States McAlister's Full timeWe are a leading restaurant franchisee seeking a talented individual to join our team as a Customer Service Representative. Our mission is to put people at the heart of everything we do, and we're committed to delivering exceptional customer experiences.**Our Values:**• **Genuine Hospitality**: We believe in treating every guest with respect and kindness,...
-
Sales and Customer Support Associate
1 month ago
Brownsville, Texas, United States The Home Depot Full timePosition Overview:Sales and Customer Support Associates deliver prompt and courteous service by proactively engaging with customers to understand their requirements and offer assistance.These associates gain knowledge about products through our resources and provide customers with information to facilitate the sale of comprehensive projects.Individuals in...
-
Customer Service Representative
4 days ago
Brownsville, Texas, United States MAXIMUS Full timeAbout the RoleThis position provides customer care to vulnerable communities in America who need to navigate complex healthcare plans. As a Bilingual Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.ResponsibilitiesProvide customer service for...
-
Team Lead
3 weeks ago
Brownsville, Texas, United States SpinXpress Full timeAbout SpinXpressSpinXpress is a rapidly growing laundry concept that is revolutionizing the industry with its innovative approach to service. We are seeking a dedicated team to join us on this exciting journey, and we are committed to transforming the laundry industry by offering unparalleled service in a contemporary, inviting, and secure setting.Job...
-
Lead Superintendent
1 week ago
Brownsville, Texas, United States Bechtel Corporation Full timeJob SummaryIn this role, you will lead a team and supervise superintendents and/or craft professionals on a project. You will direct craft professional activities and work schedules, and coordinate subcontract work activities and team development. Your oversight will ensure craft professionals have the tools required to be productive, comply with project...
-
Customer Service Representative
2 weeks ago
Brownsville, Texas, United States TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be...
Customer Insight Lead
4 months ago
Category : Client Operations
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
Purpose
The purpose of the role is to implement and operationalize an ongoing call listening operating rhythm to systematically understand customer demand (i.e. the reason for customer contacts and insights into failure v value and the degree to which they are resolved, transferred etc.). To lead a group of QA's who perform systematic call listening and work closely with the Process Improvement Manager. To provide the center's leadership team with targeted analytics specific to the center's requirements and business opportunities, to assist the center in promoting customer advocacy.
This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.
Your Responsibilities
Ensure the quality of customer insight data collected by the team by leading calibration sessions to ensure accuracy and consistency of data collected is maintained at a high levelSummarize the information gathered from call listening performed by the team, providing additional insights and level of detail as necessaryProvide targeted analytics/ diagnosis in order to improve the customer experience and drive operational KPI'sPrepare a readout of the customer demand data gathered Participate in leadership sessions providing inputs from a customer insight perspective on key issues being tackled by the leadership teamManage performance of QA'sManage workload to ensure deadlines are met and call listening targets are achievedProactively identify, analyze and improve existing business processes to meet goals and objectivesIntroduce process changes to improve the quality of a product or service, to better match customer and consumer needsAble to co-ordinate a best practice approach to shifting/transitioning, from a current state to a desired future state. Able to help change stakeholders to accept and embrace changes in their business environmentAbility to lead effective data gathering activities ensuring quality of data collected thru a rigorous process of calibrations and auditsAbility to effectively profile call demand and capture insight from customer callsExcellent time management skills to meet required timeframesAble to convey complex ideas to people of various levels in the organizationAwareness of Contact Centre Operations in a fast paced, highly structured and monitored environmentAwareness of the telecommunications industry and basic knowledge of broadband products and internet technologiesA good understanding of the business and its customer base
Qualifications
At least 2 years experience working in a sales and service based role in a call centre or retail environment;Experience in a high volume and fast paced environment which is structured and monitored;Experience in quality and customer experience management preferredExperience in analysing and reporting data Ability to transfer insights into our organizations' business context, to frame them in action-oriented terms that can create business valueAbility to see things beyond what is being 'said' by the customerPrevious experience in managing performance and productivity of a team to achieve resultsPrevious experience in coaching and mentoring Degree holder from a reputable institution of higher learning preferredProficient with various office productivity applications particularly Excel and PowerPointProficient in interaction analytics With Six Sigma Experience and/ or practitioner at Green Belt level
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
