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Local Technical Support Provider I
4 months ago
Posting Number
SAECC3687
Advertised Title
Local Technical Support Provider I
Campus Location
Main Campus (Memphis, TN)
Position Number
012364
Category
Staff (Hourly/Monthly)
Department
ITS Desktop Application Services
Minimum Position Qualifications
Bachelor's degree in Computer Science, MIS or related discipline field and one year of experience in supporting IT systems and end-users.
An equivalent combination of education, training and experience maybe substituted for the degree requirement. Must have valid driver's license.Special Conditions
The department is especially interested in candidates who are knowledgeable of troubleshooting hardware/software issues and possess a commitment to providing excellent customer service.
Knowledge of Apple hardware/software, Windows operating systems, security policies and best-practices. Travel to remote sites may be required.Work Schedule
Monday – Friday
8:00 a.m. – 4:30 p.m.
Some evening and night hours are required.
Posting Date
01/11/2024
Closing Date
01/25/2024
Open Until Screening Begins
Hiring Range
$45,000 per year
Full-Time/Part-Time
Full-Time:
Benefits Eligible
Working Conditions
While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear.
The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.Additional Working Conditions
Special Instructions to Applicants
All applications must be submitted online at
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Is this posting for UofM employees only?No
Positions Supervised
Knowledge, Skills, and Abilities
Delivers on commitments on a timely basis.
Maintains the confidentiality of information.
Exceptional oral and written communication skills.
Strong commitment to customer service excellence.
Ability to work with groups and individuals with diverse backgrounds.
Additional Position Information
Benefits of Employment (Applies to full-time, non-police employees only)
Job Duties
Duties & Responsibilities
Coordinates work with central Information Technology Services Division and other campus LTSPs.
Duties & Responsibilities
Examines, diagnoses, and corrects hardware and software problems and document resolutions.
Duties & Responsibilities
Installs and configures network enabled hardware and software.
Duties & Responsibilities
Investigates and evaluates new hardware and software.
Duties & Responsibilities
Support of an Active Directory environment and Office 365 services.
Duties & Responsibilities
Duties & Responsibilities
Utilizes university Help desk system; complies with Information Systems standards and procedures.
Duties & Responsibilities
Provides direct support to IT consumers; answers questions regarding systems; maintains user accounts. Assists in the administration of servers and IT services
Duties & Responsibilities
Performs other related duties as assigned.
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