Medical Support Assistant
1 month ago
The MSA coordinates with the use exceptional interpersonal communication skills to work collaboratively with the Patient Aligned Care Teams (PACT), Radiology Department and other administrative and clinical staff to provide accessible care and meet clinical and administrative patient needs.
It is a complex role requiring an understanding of VA policies, the ability to make independent decisions and multidisciplinary collaboration.
Typical duties include but are not limited to:
Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring both inpatient and outpatient appointments for areas of responsibility
Handling incoming/outgoing telephone calls
Ensuring action required encounters are printed to providers daily in order to obtain appropriate workload credit
Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Requesting medical records from physicians outside of the VA San Diego Healthcare System (VASDHS)
Obtaining medical information from patients and verifying/updating patient demographic and insurance information
Other duties as assigned
Work Schedule:
Multiple work schedules may be available (Subject to change based on needs of agency)
Telework
:
Not Approved
Virtual:
This is not a virtual position.
Functional Statement #
:
GS Medical Support Assistant
Relocation/Recruitment Incentives
:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Fi
nancial Disclosure Report:
Not required
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