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Advanced Medical Support Assistant

3 months ago

San Diego, California, United States Veterans Health Administration Full time

The AMSA coordinates with the use exceptional interpersonal communication skills to work collaboratively with the Patient Aligned Care Teams (PACT), Radiology Department and other administrative and clinical staff to provide accessible care and meet clinical and administrative patient needs.

It is a complex role requiring an understanding of VA policies, the ability to make independent decisions and multidisciplinary collaboration.


Typical duties include but are not limited to:
Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring both inpatient and outpatient appointments for areas of responsibility
Handling incoming/outgoing telephone calls
Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ensuring action required encounters are printed to providers daily in order to obtain appropriate workload credit
Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
enter lab orders "under policy" to obtain the required lab work prior to patient's imaging procedure.
Requesting medical records from physicians outside of the VA San Diego Healthcare System (VASDHS)
Obtaining medical information from patients and verifying/updating patient demographic and insurance information
Other duties as assigned

Work Schedule:
Multiple work schedules may be available (Subject to change based on needs of agency)

Telework
:
Not Approved

Virtual:
This is not a virtual position.

Functional Statement #:
GS Advanced Medical Support Assistant

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required