![Steve Madden](https://media.trabajo.org/img/noimg.jpg)
account associate
1 month ago
General Summary:
This position assists the Account Executive to maintain profitable relationships between the company and its International customers.
Major Responsibilities:
Reviews business opportunities with account managers to make product recommendation to buyers
Informs customers of product and order status information via weekly on order report
Works with customer to substitute, cancel and/or re-order product
Reviews customer orders for accuracy
Communicates with accounts to build and maintain excellent customer relations
Confirms sell price and deliveries to customers
Ensures timely shipping, pricing, plan act
Attends sales meetings if needed
Reviews production schedules for accuracy and on time delivery of goods to meet customer expectations
Works with vendors and internal departments regarding customer requirements (ticketing, labeling, cartons markings etc...)
Maintains organized system of purchase orders, updates and daily critical correspondence
Enters and maintains orders in order entry database (AS400)
Create po's, spec sheets and/or cost sheets in customer's web site/vendor portal
Confirms purchase price and delivery to vendors
Works with design to inform vendors of customer's spec and requirements
Follows up with customers for sample approval
Reviews samples and compares to sales samples and advise product development team if there is a problem in material, color, construction etc.
Reviews customers websites bi-weekly for updated information and new requirements. Communicates customer requirement changes to vendorsMaintains customer on order report, master order report and price sheets
Provides customer service on a daily basis
Gathers, documents, and analyzes weekly selling performance
Updates selling performance reports for customers and sales team
Creates picture book for each customer
Attends shoe shows
Assists executives as needed ie) Preparing reports
Acts as liaison between customer, sales and vendor
Special projects as required
Other duties as assigned
Education, Licenses, Certificates, Registrations and/or Experience:
A bachelor's degree or equivalent experience required.
Proficiency with computer skills, including Microsoft Office, Word, and Excel
2+ years experience in customer service, Retail or related field.
Knowledge of product, EDI a plus
Knowledge of retail math a plus but not crucial.
Salary Range:
The pay range of this position is $24/hr - $28/hr. Actual salary will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits.
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