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Workplace Experience Manager

2 months ago

Boston, Massachusetts, United States Akeneo Full time

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo Learn more about who we are as an employer and about our Culture and Values via our Career page .

As our US Workplace Experience Manager (WXM), you'll play a pivotal role in Akeneo's employee experience offering by overseeing the smooth and efficient functioning of our Boston office. We recently moved to a new, state-of-the-art space with top notch facilities to match - we're looking for a passionate workplace professional to maximise its appeal and potential.
As part of Akeneo's People Experience function, the US WXM will serve as a key focal point to our US team, both in person and digitally to our remote employees. You'll report to the Head of Workplace Experience based in the UK. Your time will be spent on a mixture of office operations, communications, hospitality/team events, business support and above all, employee experience. This is a fully in-office role, 5 days a week.
Our Workplace Experience team mission is: "To operate and sustain a portfolio of inspiring environments that facilitate purposeful experiences and empower our thriving communities. We partner with the business to provide critical support in the moments that matter across the employee journey." In short, we want to turn workplace experience into a competitive advantage.
Sound like something you can contribute to? Come join us

Own a positive, warm, hospitality driven office experience by employees and guests
Act as the primary point of contact for any office and/or building issues
Continuous optimisation and improvement of our workplace operations and workflows
Make daily workspace rounds to ensure the space is looking its best, taking ownership where applicable and/or flagging issues or opportunities to the relevant stakeholders
Coordinate and manage office resources, including supplies, equipment and furniture
Collaborate closely with our Workplace stakeholders, fostering close relations and building trusted bonds
Own and champion office safety protocols and emergency procedures
Have knowledge of, and organise annual trainings for first aid and fire marshal training in line with local best practices

Plan, create and share key workplace communications and announcements
Create and implement efficient systems to streamline administrative tasks
Own the relationship with our building managers, operate all key visitor management and other building portals
Troubleshoot queries in a timely, professional manner (email, slack)
Act as a central point of contact for our remote US employees
Support with new hire onboarding, ensuring a smooth integration process
Support and champion our wider People Experience team initiatives - events, activities, drives etc
Process and monitor all office related expenses, including invoices
Assist in organising internal meetings and events, including coordinating logistics with our internal stakeholders
Help develop and update standard operating procedures (SOPs) and team knowledge
Handle incoming and outgoing mail, packages, and deliveries efficiently

Plan, host and support a diverse range of in-office events to help drive attendance, but also create a sense of community and inclusiveness
Help create a program of meaningful office events that bring people together around purpose
Organise our US 'End of Year' celebration

Liaise with internal & external vendors, suppliers, and service providers to ensure timely delivery and quality of services - inc cleaning, maintenance, security, building management and others
Review & benchmark our suppliers and services to ensure we're getting delivering best in class experiences for our people
Obtain and compare quotes for office-related purchases and negotiate favourable terms

You're someone with strong operational skills with at least 3 years in office/workplace/ hospitality/facilities/flexspace/employee experience
You're proactive and have a lot of agency; you roll up your sleeves, take ownership of tasks and get stuff done
You'll have experience liaising with key stakeholders - people come to you because you make their lives easier and solve their problems
You have a strong resolve - are ok saying no, challenging ideas and requesting further resources when required
Soft skills are your superpower. You'll have extremely strong written and spoken communication skills, combined with highly tuned EQ in which to deliver them
Given a few guiding principles and values, you're able to resolve most, if not all daily issues
You have a growth mindset and feel comfortable being challenged, learning fast and moving from one project to the next
Experience within the tech space a bonus

Diverse, cross-cultural team.
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company

Get the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance

Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent)
Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year

Individual and confidential coaching sessions with a mental health practitioner of your choice
Plan your retirement with ease thanks to our 401k with company matching

Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment

Participation in in-house events welcoming external guests (ie. Meetups) or industry events
A $1,000 learning budget per employee per year.

Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself

Say hi If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
Meet your future manager This 60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
Meet the team Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
Sign your offer

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay
Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications