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Senior Desktop Support Analyst

4 months ago

Nashville, Tennessee, United States HCA Healthcare Full time

Description

Introduction

Do you have the career opportunities as a Senior Desktop Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Senior Desktop Support Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

Job Summary and Qualifications

As the leader in this space, the employee will assist with procurement in hardware / software, along with assisting the device and application setup for corporate users. This role will monitor and manage assets for our area by ensuring our asset management is up to date. Serves as 3rd level support for desktop related issues/break fix. Assists with remediation of security risks and vulnerabilities in the corporate client environment. Installs software and performs hardware upgrades as well as refreshing computers. Provides basic Mobile Device Messaging Support.

Develops new technical requirements by creating/maintaining documentation, knowledge bases, wiki, etc. Both for the IT team and end users. In addition, will work alongside our various IT partners for project related work. Helps train additional staff members on new or existing products. Will assist with and aide in an escalation point for business owners, product owners, and team members for any issues that will not meet SLAs. Provides feedback on the creation and delivery of Standard Operating Procedures and Policies.

A solid understanding of the desktop environment and a general understanding of technologies that touch the desktop (network, server environment, active directory, and security standards) is required. Must be a team player, display strong initiative and have a customer focused attitude.

Will be asked to participate in the evaluation of new technologies from the desktop perspective that are of significance to HCA Healthcare ITG. Will attend team meetings with Manager and team members. Will suggest creative and innovative ideas that will improve the processes and procedures related to the corporate desktop environment.

As the Desktop Service Specialist, will assist with monitoring / managing a ticket queue that requires an active interest in maintaining SLAs. In addition, this position will have responsibilities ensuring our executive team is prioritized and has minimal disruptions.

GENERAL RESPONSIBILITIES

  • Image, prepare and deploy workstations
  • 3rd level support for device break/fix.
  • Completes software installs.
  • Completes hardware upgrades
  • Malware remediation and removal
  • Mobile device support
  • Windows / Apple OS X support
  • Virtual Desktop basic support
  • Basic telecom support (installing softphones, assigning phone numbers, etc.)
  • Support both onsite and remote employees
  • Procures new hardware and ensures active stock for new hires and replacement systems
  • Assist with yearly workstation refresh project

What qualifications you will need:

EDUCATION

Bachelor's Degree - Preferred

RELEVANT WORK EXPERIENCE

5 or more years

OTHER/SPECIAL QUALIFICATIONS

Must have experience with:

Windows OS / Apple MacOS

Mobile Device Management Platforms

Remote Support

Software Deployment Technologies such as Microsoft SCCM

Software and Hardware troubleshooting skills

Leading others

Networking concepts

Customer service attitude

Excellent written and oral communication skills for both technical and non-technical audiences.

MCP or Comp TIA A+ or Network+ Certifications - Preferred.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Desktop Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.