Sr Content Design Strategist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

In this role, you'll specialize in creating onboarding and continued learning experiences at SAP. You'll be responsible for content development and user engagement, focusing on UX writing and content strategy. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive, user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role will involve crafting and refining the content strategy for educational materials, ensuring consistency and clarity throughout. Leveraging your expertise in content design principles and user-centered design, you will elevate the written content of our products' learning journeys, ensuring a seamless and enjoyable user experience.

What you bring:

You bring extensive experience in content design, with a robust portfolio demonstrating your proficiency in creating diverse, impactful written experiences. Your deep understanding of content design principles allows you to translate complex concepts into intuitive and engaging written content that enhances user comprehension and interaction. You excel in collaborating with stakeholders to understand user needs and business objectives, translating them into innovative and effective solutions. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience. You're comfortable working independently as well as part of a team, and you're able to manage multiple projects simultaneously while maintaining high-quality output.

Expectations and tasks:

• Create high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and user needs
• Collaborate closely with UX designers, product managers, and developers to integrate content seamlessly into product experiences
• Contribute to content design strategies for various projects, offering innovative ideas and solutions
• Conduct content reviews and provide constructive feedback to ensure the highest quality execution across assigned projects
• Continuously research and stay up-to-date on the latest content design trends and technologies
• Apply and advocate for content design best practices that ensure consistency and scalability
• Present content concepts and ideas clearly and persuasively to team leads and stakeholders
• Mentor junior content designers and UX writers, sharing knowledge and best practices

About you:

• 7+ years of experience in content design, UX writing, technical writing, or content strategy
• Strong portfolio demonstrating versatility in creating content for various mediums and diverse audiences
• Deep understanding of content design principles, user-centered design, and design research
• Excellent verbal and written communication skills, with the ability to articulate concepts and rationale effectively
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously while maintaining high standards of creativity and attention to detail
• Proficiency in industry-standard design software (e.g., Figma, Mural, Pendo or WalkMe onboarding tools a plus)
• A passion for innovation and a desire to push the boundaries of content design and elevate experiences to a new level
• Proven ability to work collaboratively in cross-functional teams
• Experience in conducting user research and applying insights to content creation
• Strong analytical skills to interpret data and user feedback for content optimization
• Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design

About the Team

Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers and content strategists who thrive on collaboration and creativity to make a significant impact on millions of users worldwide, ensuring they have the best possible experience with our products. We value fresh perspectives and bold ideas, encouraging everyone to contribute their unique strengths. If you're passionate about content design, user experience and eager to innovate, join us in shaping the future of user onboarding and learning to the next level at SAP.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

​