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Principal UX Design Lead

2 months ago

Palo Alto, California, United States SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Please note: this position can be based from our Palo Alto or San Ramon, CA office.

What you'll do:

In this role you'll specialize in onboarding and continued learning experiences at SAP, you will lead the UX design strategy and execution across all aspects of user engagement. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive and user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role extends to crafting and refining the UX strategy for educational content, ensuring consistency and clarity in all learning materials. Leveraging your expertise in UX/UI design principles, interaction design, and user-centered design, you will elevate the usability and accessibility of our products' learning journeys, ensuring a seamless and enjoyable user experience.

What you bring:

You bring extensive experience in UX/UI design, you possess a robust portfolio demonstrating your proficiency in creating impactful and user-friendly interfaces. Your deep understanding of design principles allows you to translate complex concepts into intuitive and engaging designs that enhance user comprehension and interaction. Strong leadership skills enable you to mentor and inspire junior designers, driving excellence in UX design within the team and organization. You excel in collaborating with stakeholders to understand user needs and business objectives, translating them into innovative and effective UX solutions. Your attention to detail ensures that every interaction aligns with usability standards and enhances the overall user experience.

Expectations and tasks

  • Define and lead the UX design strategies for onboarding and learning experiences, ensuring alignment with product goals and user needs
  • Create high-fidelity designs, prototypes, and design systems that enhance the usability and accessibility of onboarding flows and educational content
  • Partner closely with product managers, developers, and other stakeholders to generate innovative and user-centric product experience concepts
  • Collaborate closely with UX designers, product managers, content strategists, and developers to integrate visual design seamlessly into product experiences
  • Conduct design reviews and provide constructive feedback to ensure the highest quality of visual execution across all projects
  • Continuously research and stay up-to-date on the latest UX design trends and technologies, influencing the future of user experience
  • Champion design best practices and establish new patterns that can be contributed back to a design system that ensures consistency and scalability across our product suite
  • Present design concepts and ideas clearly and persuasively to design leadership and executives, fostering collaboration and buy-in
  • Mentor and collaborate with junior designers and cross teams, fostering a strong design culture

About you

  • 10+ years of experience in design, with a strong focus of UI design
  • Proven ability to lead and inspire a team of designers, fostering a collaborative and innovative environment
  • Experience designing for a variety of user experiences including first-use or guided tours, demonstrating versatility and adaptability
  • Strong understanding of UX/UI design principles, user-centered design, and interaction design
  • Excellent verbal and written communication skills, with the ability to articulate design concepts and rationale to stakeholders at all levels
  • Ability to thrive in a fast-paced environment and manage multiple projects simultaneously while maintaining high standards of creativity and attention to detail
  • Proficiency in industry-standard design software (e.g., Figma, Mural, After Effects, Pendo or WalkMe onboarding tools a plus)
  • A passion for innovation and a desire to push the boundaries of design and elevate experiences to a new level

About the Team

Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of designers and content strategists who thrive on collaboration and creativity to make a significant impact on millions of users worldwide, ensuring they have the best possible experience with our products. We value fresh perspectives and bold ideas, encouraging everyone to contribute their unique strengths. If you're passionate about user experience and eager to innovate, join us in shaping the future of user onboarding and learning to the next level at SAP.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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