Service Line Clinical Operations Director

2 months ago

Edina, Minnesota, United States University of Minnesota Physicians Full time
Why M Physicians?

Regardless of role, we recognize that every member of our team is vital As theService LineDirector of Clinical Operations, you will lead day-to-day activities for the Service Line including: leading all aspects of the implementation of initiatives, ensuring an exceptional patient experience, driving process improvement initiatives, reviewing and assessing key performance indicators for the service line and clinics, and providing support to managers and clinic staff on performance, as well as suggestions for improvement

This Director will be overseeing all south region cardiology clinics.

What you will do as a Service Line Director of Clinical Operations:

  • Actively leads the strategic operations of an expanded area within the clinic(s) including clinics with multi-specialty programs caring for patients with complex and or/acute conditions
  • Ensures critical initiatives are implemented in a timely and organized manner and handles the business and clinical plans to align with the interpersonal mission
  • Hires, coaches, rewards, assesses, develops, and engages clinic staff while modeling expected behaviors and holding staff accountable for building an effective team
  • Assures flexibility of resource utilization as a major objective
  • Leads clinic performance to improve quality of patient care and experience, and creates an environment for high levels of employee and provider engagement
  • Resolves escalated patient grievances in a timely and satisfactory fashion
  • Develops and adheres to clinic budgets with Medical Director/Senior Directors, assuring efficient and effective patient care operations
  • Serves as a proactive problem-solver
  • Leads quality improvements and ensures regulatory readiness
  • Demonstrates ongoing commitment to sharing best practices throughout the organization and acts as a change agent within the cancer care service line

What you will need:

  • Bachelor's degree in a healthcare-related field or BSN in nursing with management experience, or advanced clinical training and management experience
  • BLS certification or certification within the orientation period
  • 5+ years of clinical healthcare management experience in complex settings
  • Track record of managing multi-disciplinary teams of professionals
  • Successful experience building a healthcare team with embedded flexibility and setting clear expectations
  • Proven program implementation and quality improvement execution
  • Exceptional strategic operational leadership, budgeting and fiscal management, business planning, action-orientated, can-do attitude, data-driven decision making, self-aware, decision-making, time management, excellent verbal and written communication skills
  • Knowledge of relevant corporate compliance laws, regulations and policies. Influence, project management, and critical thinking skills

Location:Edina Heart Clinic France Ave. S. Edina MN and

Burnsville Heart Care, 14101 Fairview Dr. Suite 140 Burnsville MN

Benefits:This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K,


University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.

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