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Patient Service Specialist, Surgical Services

4 months ago

WinstonSalem, North Carolina, United States Atrium Health Full time

Overview



Patient Service Specialist, Outpatient Post Anesthesia Care

40 hours per week, evening shift

JOB SUMMARY: Responsible for performing registration, clerical duties, reception, and other designated activities for department.

EDUCATION/EXPERIENCE: High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:
1. Reviews and documents patient identification, and places armbands on patients arriving for care.
2. Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
3. Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
4. Provides continuity in departmental operations.
5. Refers patients to PFRS (Patient Financial Resource Services) when necessary.
6. Refer patients to Drug List Techs for update of medications before surgery as needed.
7. Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
8. Assists departmental staff in providing a caring compassionate environment.

SKILLS/QUALIFICATIONS:

  • Excellent oral, written, and interpersonal communication skills
  • Focus on customer service skills
  • Knowledge of medical terminology
  • Ability to use WakeOne
  • Organized and ability to work as a team member

WORK ENVIRONMENT:

  • Clean, well-lit, comfortable environment
  • Subject to many interruptions
  • Occasional pressure due to multiple calls and inquiries
  • Occasional exposure to patient elements
  • Moderate noise level