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Patient Service Representative

2 months ago

WinstonSalem, North Carolina, United States Piedmont Ear Nose & Throat Associates, Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Piedmont Ear Nose & Throat Associates. As a key member of our front office staff, you will play a critical role in optimizing patient satisfaction, medical revenue, and practice operations.

Key Responsibilities:
  1. Provide Exceptional Customer Service: Greet patients warmly, answer phone calls promptly, and maintain a clean and organized reception area.
  2. Facilitate Smooth Patient Flow: Cross-cover in all areas, generate encounter forms, and notify clinical staff of patients' readiness for appointments.
  3. Ensure Accurate Records: Obtain demographic and insurance information, scan ID's and insurance cards, and maintain up-to-date records.
  4. Support Revenue Goals: Collect and post co-pays, deductibles, and outstanding balances, and review patients' insurance coverage.
  5. Schedule Appointments: Schedule return appointments in accordance with scheduling guidelines and provider orders.
  6. Manage Cash and Credit Card Transactions: Post quick pay receipts, count and log cash drawer daily, and assist with segregation of accounting duties.
  7. Protect Patient Confidentiality: Comply with HIPAA provisions and practice policy when using or disclosing medical records.
  8. Comply with OSHA Requirements: Maintain a working knowledge of safety procedures and minimize risk to patients, coworkers, and self.
  9. Organize Practice Information: Route calls to the appropriate staff person or provider, take complete and accurate messages, and provide clerical assistance as needed.
  10. Contribute to Teamwork: Expand job knowledge through relevant workshops and continuing education, become cross-trained in other staff duties, and maintain certifications as required.
Requirements:
  • High school diploma or equivalent; completion of a medical office assisting curriculum preferred
  • Prior customer service/business office experience; preferable in a medical facility; EHR experience helpful
Key Competencies:
  1. Customer service orientation
  2. Ability to handle multiple tasks simultaneously
  3. Verbal/written communication skills (spelling)
  4. Detail-oriented
  5. Data entry (45 WPM minimum)
  6. Organizational skills
  7. Computer skills (especially practice PMS, EHR)
  8. Coding (CPT, ICD-9, HCPCS, etc.) knowledge
  9. Teamwork/team participation
  10. Work ethic