Room Attendant

1 month ago

Arlington, Virginia, United States Crowne Plaza Crystal City - Washington, D.C. Full time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
B. F. SAUL COMPANY HOSPITALITY GROUP'S CORE VALUES
Our Big 3 highlights the most important standards that we strive to achieve.

1. Happy, professional team members who demonstrate aggressive friendliness.

2. A clean, crisp, safe property where everything works.

3. Guests and team members receive all that they expect . . . plus a little bit more.

Each team member is empowered to satisfy guests, ensuring their willingness to return.
As a team member, your support of Our Big 3 and the "10 Steps of Living Our Big 3" is critical to your own success as well as that of the Hotel.
10 STEPS TO LIVING OUR BIG 3
Happy, professional team members who demonstrate aggressive friendliness.

1. Know our hotel

2. Present a polished image

3. Smile and practice the 10-5 rule

4. Cleanliness is everyone's job

A clean, crisp, safe property where everything works.

5. Details make the difference

6. Safety is no accident

Guests and team members receive all that they expect . . .

7. Consistently provide service excellence

8. Follow up and follow through

9. Find a way to say "yes"

. . . Plus a little bit more

10. Create a "wow"

POSITION COMPETENCIES
Customer Focus
Priority Setting
Teamwork
Adaptability
Self/Workload Management
Attention to Detail

Responsibilities:
  • Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
  • Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.
  • Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures.
  • Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Required Skills & Experience:
  • High school diploma or GED preferred.
  • Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
  • Significant bending required. EEO AA M/F/Vet/Disabled

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online

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