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Catering Front Desk Specialist

3 months ago

Eugene, Oregon, United States University of Oregon Full time

Apply now Job no:533183
Work type:Classified Staff
Location:Eugene, OR
Categories:Accounting/Finance, Administrative/Office Support, Food Service/Hospitality

Department: University Housing
Classification: Office Specialist 1
Appointment Type and Duration: Regular, Ongoing
Salary: $15.59 – $19.72 per hour
FTE: 1.0

Review of Applications Begins

January 16, 2024; Position open until filled

Special Instructions to Applicants

Please complete the online application, including relevant work history, dates of employment, and education. We use that information to determine if applicants meet the minimum qualifications. Please also include three professional references. Candidates will be notified prior to references being contacted.

Department Summary

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to supporting student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, and social and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates, and graduate more quickly.

Position Summary

As the Catering Front Desk Specialist, your primary role is to provide customer service and clerical support for University Housing's Catering & Conference Services Office. This involves daily tasks such as entering catering orders, generating reports, and managing the front desk reception.

Your responsibilities include accurately inputting catering orders based on client communications, maintaining up-to-date information, and exercising judgment with clients to gather necessary event details. Additionally, you will assist with meeting space reservations, collect payments, coordinate with various departments, and handle waivers.

You will perform general reception duties that include answering and routing incoming calls and emails, greeting walk-in clients and vendors, and responding to client inquiries. Other office tasks include maintaining supplies, taking meeting minutes, and ensuring the upkeep of office equipment.

You will also be responsible for daily and weekly reports, printing and correlating packing lists, distributing catering orders, and maintaining a Change Log to track alterations to orders.

Overall, this position requires strong organizational and communication skills, attention to detail, and the ability to handle various responsibilities associated with catering and conference services.

The Catering and Front Desk position is a full-time, 12-month position.

Special Requirement: Have, or ability to obtain, a Lane County Food Handler's Card within 2 weeks of employment.

Minimum Requirements


• Completion of courses or training in Office Technology; OR

• One year of general clerical experience which included typing, word processing, or other generation of documents; OR

• An equivalent combination of training and experience.

Professional Competencies


• Ability to work effectively independently as well as with a team.

• Ability to manage multiple priorities, solve problems, and stay organized with keen attention to detail.

• Strong customer service skills and ability to communicate effectively with individuals from diverse backgrounds and cultures.

• Ability to understand and follow guidelines, policies, and procedures.

• Skilled in Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications


• Experience working in higher education.

• Experience with catering and hospitality related software.

• Experience working in catering and/or the hospitality industry.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit .

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at .


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