Network Support Specialist

3 weeks ago


Philadelphia, United States firstPRO, Inc Full time

firstPRO is seeking a skilled Network Support Specialist to provide day-to-day technical support for our customer's Meraki networks. This role involves troubleshooting network issues, coordinating with field technicians and ISPs, and supporting network changes. The ideal candidate will have a strong understanding of networking fundamentals and experience with various technologies. This is a remote position but candidates local to the Philadelphia area are required. This role is a contract to possible hire opportunity and candidates must be open to working second shift hours.


Responsibilities

  • Provide daily support for customer Meraki networks, including initial ticket response, triage, and network infrastructure troubleshooting, during the hours of 12:00 PM to 9:00 PM EST, Monday through Friday.
  • Diagnose and resolve issues in collaboration with field technicians.
  • Manage and escalate issues with ISP vendors as necessary.
  • Respond to and resolve customer requests efficiently.
  • Support network changes, including deploying new equipment and performing code upgrades.
  • Work closely with other IT teams to identify and resolve technical problems.
  • Develop and maintain a deep understanding of the customer’s technology usage.
  • Contribute to the development of standards and operating procedures for IT services.
  • Ensure compliance with all company policies, standards, and safety commitments.
  • Perform additional tasks as assigned by management.


Requirements

  • Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
  • Strong knowledge of data networking, including routing, switching, Wi-Fi, VPNs, ISPs, and WAN
  • Familiarity with technologies such as Meraki, FortiGate, NetSkope, and Azure.
  • Solid understanding of networking fundamentals, including LAN switching, OSPF & BGP routing, Wi-Fi, WAN circuits, and site-to-site VPNs.
  • Ability to work independently with minimal supervision.
  • Capacity to manage multiple projects simultaneously in a fast-paced, multi-site organization.
  • Willingness to work late nights and weekends as necessary for projects or assignments.
  • Relevant certifications: CCNA, CCNP, CompTIA Network+.
  • Must be open to working a 12:00 PM to 9:00 PM EST Shift


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