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Telecom Network Specialist

2 months ago

Philadelphia, United States firstPRO, Inc Full time

firstPRO seeking a skilled Telecom Network Specialist to join our cleint’s team and provide expert support in the deployment, management, and troubleshooting of telecom infrastructure. This role requires a deep understanding of VoIP, Analog/POTS, Cellular, Fax, Alarm Systems, Elevator Telephone lines, and various IT software applications. The ideal candidate will excel in identifying and resolving telecom issues, developing service strategies, and collaborating with both internal teams and third-party vendors. This position offers the opportunity to work independently, contribute to process improvements, and support a dynamic, fast-paced organization.


This opportunity is a contract to possible hire opportunity and can be done remotely. This role can include occasional national travel. Overtime would be included.


Requirements

  • Develop and maintain an advanced understanding of customer technology usage and telecom infrastructure.
  • Provide expert troubleshooting and support for telecom systems, including VoIP, Analog/POTS, Cellular, Fax, Alarm Systems, and Elevator Telephone lines.
  • Lead and execute the deployment and troubleshooting of telecom infrastructure, ensuring seamless integration and operation.
  • Develop, track, and report on metrics that add value and prevent faults. Document root causes and recommend permanent solutions.
  • Collaborate with IT associates and business partners to identify opportunities for improving telecom services and adjust them accordingly.
  • Contribute to the creation of standards and operating procedures for telecom services, ensuring consistency and reliability.
  • Maintain professional communication with end users and IT associates, providing timely status updates and resolution of incidents.
  • Work directly with senior IT and business leaders to develop service strategies aligned with business objectives.
  • Assist project teams with planning, deployment, and testing of telecom system installations and integrations.
  • Coordinate with third-party telecom managed service providers to manage issues, support efforts, and address service projects and deficiencies.
  • Utilize technical knowledge and industry trends to drive process improvements and identify business opportunities.
  • Develop and maintain comprehensive documentation for IT service areas, including processes and procedures.
  • Participate in special projects or assignments, executing tasks to enhance systems and operations.
  • Provide guidance and leadership to other analysts and IT associates, contributing to their development and success.
  • Collaborate with vendors to develop quotes, obtain approvals, and facilitate the ordering of necessary equipment, software, and services.
  • Work with colleagues to identify and resolve issues, implementing changes to streamline operations.
  • Oversee system modifications and develop troubleshooting programs as needed.
  • Perform other tasks as assigned by management.


Requirements

  • Certified Telecommunications Analyst, Network+, Certified VoIP Analyst preferred.
  • Minimum of 3 years in IT, with at least 1 year focused on telecom.
  • Proficiency in Visio, PowerPoint, O365, and Teams, with advanced technical expertise in telecom systems.
  • Experience working with third-party vendors and familiarity with VoIP providers like 8x8 is a plus.
  • Willingness to travel 10%-20%.
  • Availability for weekend and after-hours work as required by project needs.
  • Ability to stand, walk, sit for extended periods, and maneuver to access network equipment and wiring.