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Field Training Specialist

2 months ago

Omaha, United States Scooter's Coffee Full time

Location

We are targeting candidates in the Omaha, Nebraska area for this role. This role is a heavy travel role.


The successful candidate can expect to travel approximately 75-100% of the time in this role.


Description

The Field Training Specialist is a role that liaises between franchisees and the corporate training team to lead the new store opening process. This role provides essential training and support to franchisees to help them decrease time to profitability and ensure brand standards. The Field Training Specialist lays the groundwork for the future relationship between franchisees and their designated Franchise Business Consultant (FBC). The Field Training Specialist plays a key role in profitability and success of new store openings.


Essential Duties & Responsibilities

  • Lead the new store opening process, from setup and organization through soft and grand opening schedule
  • Support franchisees in training store employees, creating an “Amazing” customer service experience
  • Execute all field training initiatives, including facilitating in-store training and providing follow-up training support
  • Reinforce brand standards based on in-store observations; partner with FBC and franchisees on timely resolution of compliance issues
  • Liaise with franchisees and Marketing to develop and implement suitable local marketing initiatives
  • Communicate opportunities, successes, and feedback to franchisees, FBC, and internal leadership as necessary
  • Establish a positive relationship with franchisees and corporate support teams
  • Work to continually improve training program to become more efficient and effective
  • Foster effective relationships with franchisees in a manner that minimizes joint employer liability


Qualifications

  • Working knowledge of franchise principles and business operations
  • Experience leading training for individuals and groups
  • Experience creating and enhancing training programs
  • Excellent communication, critical thinking, and problem-solving skills
  • Strong organizational, analytical, and time management skills
  • Ability to travel up to 75-100% of the time
  • A minimum of 3 years’ QSR experience or equivalent preferred
  • Bachelor’s degree preferred


Physical Demands & Environment

  • Able to meet the following physical demands, either with or without a reasonable accommodation:
  • Regular and predictable attendance
  • Stand for extended periods of time throughout a day
  • Lift, carry, push, and pull objects up to 25 pounds frequently throughout a day
  • Sit, stoop, climb, kneel, and crouch occasionally throughout a day
  • Hear, see, and speak within a loud environment


Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.