Field Technical Support Specialist

4 weeks ago


Omaha, Nebraska, United States BCforward Full time
Job Title: Field Technical Support Specialist

BCforward is seeking a highly motivated Field Technical Support Specialist in Omaha, NE for an Onsite role.

Job Summary:

This customer-facing, non-exempt position provides a wide range of hardware support and related services to HP's PC Products customers.

Key Responsibilities:
  • Configure and repair hardware, software, and network components
  • Work with escalation teams to remediate PC/print issues
  • Provide technical/mechanical support for HP PC/Printer products
  • Interact with customers, HP management, and teams to ensure complete customer satisfaction
  • Balance and prioritize multiple activities and issues
Requirements:
  • High School diploma or equivalent, plus additional hardware technology training
  • Technical/mechanical hardware repair experience
  • Ability to bend, crawl, stoop, sit, lift, and move 50 pounds of weight
  • Availability to work scheduled and unscheduled overtime
  • Onsite customer-facing experience
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.



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