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IT Operations Specialist

4 weeks ago

Omaha, Nebraska, United States Fiserv, Inc. Full time
IT Operations Specialist

Fiserv is seeking an IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for providing Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and Storage platforms in a 24x7 enterprise environment.

You will work across several teams to restore service rapidly during service interruptions while creating tickets from alert messages. Monitor IBM I-Series and Z-Series production environments and respond to system messages; and system availability along with IPL Mainframes.

Monitor and ensure client data file transmissions route successfully in FTP, NDM and Sterling File Gateway platforms. Provide and receive cross training from immediate support team.

Requirements:

  • 4+ years of experience in an IT Operations position working with Mainframe Consoles and File Transmissions
  • High School Diploma and 2 years of relevant experience in applicable field
  • ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management/SLAs)

Shift hours of operations: 7pm -7am local time. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.