Information Technology Support Manager

21 hours ago

New York, United States Summit Staffing Partners Full time

Information Technology Support Manager


Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.


The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies.


Position Overview:


This role is for an Executive / VIP IT Support professional who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various locations.


The selected candidate will be the primary contact for all technology-related issues within these environments.


Key Responsibilities:

  • Oversee desktop and network support services for the Managing Partner and other senior executives.
  • Supervise and mentor a team member to ensure effective and efficient service delivery.
  • Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.

Lead and manage technology projects, such as:

  • Establishing home networks with backup internet connectivity.
  • Upgrading security camera systems at residential sites with minimal disruption.
  • Assisting in multimedia content creation for marketing and promotional efforts.
  • Troubleshoot mobile, desktop, and laptop issues as they arise.
  • Provide IT support for both business-related and personal travel.
  • Analyze current processes to identify inefficiencies and recommend improvements.
  • Stay updated on the latest trends and advancements in IT infrastructure.


Key Qualifications:

  • Bachelor’s degree in Information Technology or a related field.
  • 8-15+ years of experience in IT or a related industry.
  • Proven experience managing small teams and leading technology projects.
  • Strong verbal and written communication skills.
  • Familiarity with Apple/Mac/iOS products and their best practices within a professional setting.
  • Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
  • Knowledge of both enterprise and residential phone systems is beneficial.
  • Experience in generating multimedia content for marketing is an advantage.
  • Strong problem-solving abilities and a resourceful, innovative mindset.
  • Interest in high-end consumer electronics.
  • Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
  • Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
  • Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
  • Client-focused with high energy, always willing to go the extra mile to meet needs.
  • Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
  • Professional demeanor and ability to remain composed in high-pressure situations.
  • Comfortable working with external vendors and technicians to resolve issues.
  • Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

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