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Workplace Coordinator

2 months ago

Seattle, United States Intelliswift Software Full time

Title: Senior Workplace Service Coordinator

Locations are 929 108th Ave NE, Bellevue WA. & 734 34th St, Seattle WA - Onsite

Duration: 10/01/2024 to 04/11/2025


The Workplace Services Coordinator will report to the Regional Manager, Workplace Services, Americas. This person is a local representative of the Real Estate and Workplace Services team and will be responsible for the day to day facility operations and office services for both the Bellevue and Seattle office. This position requires the ability to work with a high level of autonomy, exercise a moderate degree of discretion and latitude, provide a high level of customer service and be able to travel between both office locations on a weekly basis.


Responsibilities:

* Managing the facility's daily maintenance and upkeep for our Northedge and Plaza sites

* Oversee and ensure accuracy for the team in the use of our Client’s Asset Management Tool.

* Helping the local team with work prioritization, ensuring most critical work is completed to support the business

* Help oversea budget management for the region - receive invoices, process payments, document & ensure accuracy.

* Fill in for our DATA1 and Bellevue facilities team members when out of the office

* Fill in for Office Services when team members are out of the office

* Develop and maintain relationships with our Property Managers, Security, Health and Safety Team and our vendors

* Partnering with the Programs Team and other Business Partners on Puget Sound projects

* Trained to support the Welcome Desk and Event Support and able to float between all of our offices as needed

* Help develops team-based solutions to complex problems and issues

* Serve as an information hub for our staff on a daily basis

* Understand and support new Workplace Services initiatives and roll-out to the team

* Understand and provide training to the team to deliver world class guest experience across all departments

* Quickly respond to employee needs in person, via phone, email, or our internal social network

* Responsible for partnering with project manager on construction projects and providing regular updates to leadership

* Provide guidance and support for escalation of facilities, concierge or event issues

* Monitor Slack and other communication channels to ensure same voice from the whole team

* Monitor ticketing queue and dashboard to ensure team is meeting SLAs

* Provide support for coordination of on site events and room set-up as needed


Requirements

* Minimum 2 years of related hands-on Facilities and customer service experience required ideally supporting a high growth, 100,000 square foot + facility.

* Self-starter; handles self with minimal direction and is pro-active with a can-do approach

* Ability to work cross-functionally with teams, establishing and maintaining cohesive working relationships

* Excellent interpersonal communication skills; oral, written, and electronic

* Proficient using Google Suite, Slack, and have a willingness to learn other core technologies

* Office-based role as most of the responsibilities are conducted and managed on-site. Will be asked to split time between both offices each week.


Teachable skills: Google suite, Slack, Asana and Salesforce case management system.


Optional skills: Light ability to do minor repairs with basic tools. Knowledge of HVAC systems, lighting systems and basic plumbin