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Sales Support Specialist

3 months ago

West Haven, United States KX Technologies Full time

Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.


The Sales Support Specialist role is a key member of the Appliance Sales team performing a wide range of activities to ensure customer expectations and business objectives are met.


Duties and Responsibilities

Engage with customers to answer questions, resolve issues and follow-up on inquiries by phone & email

Process customer orders, confirm delivery dates, coordinate changes and respond to expedite requests

Act as a liaison between Sales, Operations and Purchasing teams to execute customer orders and shipping

Manage and maintain a database of customer records and customer pricing

Maintain customer forecasts

Monitor customer accounts receivable for errors and past due invoices

Monitor customer inventory levels

Participate in special projects and perform additional duties as required


Qualifications

1–3 years of inside sales support or customer service experience

Positive attitude with the ability to work independently and with cross functional teams

Excellent organizational skills and ability to multi-task within a deadline driven environment

Attention to detail a dedication to accuracy and producing high-quality work

Customer relationship skills with the ability to convey feedback internally

Analytical skills to generate sales reports, update forecasts and maintain customer record