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Field Services Engineer

3 months ago

Santa Rosa, United States ClassOne Technology Full time

Job Title: Field Service Engineer

Location: Santa Rosa, CA, USA

Company: ClassOne Technology


About Us: ClassOne Technology is a leading semiconductor equipment manufacturing company known for our commitment to innovation and customer satisfaction. We pride ourselves on delivering top-notch solutions and exceptional service to our customers. We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.


Position Overview: As a Field Service Engineer at ClassOne, you will be responsible for providing technical support, maintenance, and troubleshooting for our products and systems at customer sites. With 4 years of hands-on experience in the field, you will play a crucial role in ensuring the optimal performance of our equipment and delivering outstanding service to our customers.


Key Responsibilities:

  • Perform installation, maintenance, and repair of automated batch and single wafer tools at customer locations.
  • Diagnose and troubleshoot technical issues, providing timely and effective solutions.
  • Conduct routine inspections and preventive maintenance to ensure equipment reliability.
  • Provide on-site training and support to customers, ensuring they are proficient in using our products.
  • Collaborate with the internal technical teams to address complex issues and develop solutions.
  • Maintain accurate records of service activities, including reports and documentation.
  • Ensure compliance with safety regulations and company policies during service operations.
  • Stay current with industry trends and advancements to provide cutting-edge solutions to customers.


Qualifications:

  • Minimum of 4 years of experience in a field service or similar technical role.
  • Strong troubleshooting and diagnostic skills with the ability to work independently.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Ability to travel frequently and work flexible hours as needed.


Why Join Us?

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Work with a talented and supportive team.
  • Be a part of a company that values innovation and excellence.