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Assistant Community Manager

3 months ago

Fort Lauderdale, United States Carter-Haston Full time

Employment Philosophy


Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 basics and 5 Ps, ensuring excellence in property management.


The 5 Basics

• Community Appearance

• Intentional Presentation

• Exceptional Homes

• Prompt Attention

• Resident Satisfaction


The 5 Ps

• Personality

• Purpose

• Passion

• Preparation

• Participation


Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.


Responsibilities


• Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies;

and enforcing policies and procedures outlined in the lease to maximize revenue for the community

• Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing

rations, and others as assigned

• Act as the on-site supervisor in absence of the Community Manager by delegating daily work,

coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the

community in compliance with company policies and procedures

• Assist with developing and tracking social media campaigns and marketing strategies

• Conduct prospective community and apartment tours as needed

• Manage the eviction process by following preestablished company procedures

• Participate and document property inspections (grounds, common areas, parking lots, move ins/outs,

make-readies, annual inspections, etc.)

• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and

community reviews

• Promote resident satisfaction and retention by following established industry standards and company

policies

• Manage the renewal process for current residents


Qualifications


• One to three years of Multi-family Property Management experience in Leasing or Assistant Manager role

• Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease

agreement, and revenue management systems

• Strong leadership and team management skills

• Exceptional oral and written communication skills

• Familiarity with generally accepted financial principals; budgeting experience; and supervisory experience

preferred


Benefits Overview


Carter-Haston believes our employees are our most valuable asset and are essential to our continued success. This is why we proudly offer a comprehensive and valuable benefits package designed to fit the needs of our employees and their families.


We offer eligible associates the following:


• Competitive Compensation

• Paid Vacation, Sick Days, Holidays and Floating Holiday

• Medical, Dental, Vision and Disability Coverage

• Apartment Discount Program

• Recognition and Service Awards Program

• Educational Assistance Program

• Employee Assistance Program

• 401k Plan with Employer Match


All benefits are subject to change.

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