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Social Media Community Management

2 months ago

Fort Lauderdale, United States MSC CRUISES Pty Ltd Full time

JOB PURPOSEThe Contractor is responsible for managing the social media community across various platforms including Facebook, Instagram, TikTok, and X. This role focuses on community management and social customer care. The Contractor will work closely with the Social Media Specialist & Social Media Manager to ensure a cohesive community management process. #LI-LC1KEY ACCOUNTABILITIES- Engage with the social media community across all channels (Facebook, Instagram, TikTok, X, and YouTube) to foster a positive and interactive environment.- Monitor social media channels for user comments, messages and tagged posts and respond in a timely and professional manner.- Work directly with customer service team to drive forward social customer care processes & issue resolution.- Assist in developing and implementing community management strategies to increase engagement and follower growth.- Request, manage and update user-generated content (UGC) library.- Assist in crisis management and monitor brand reputation on social media channels.QUALIFICATIONS (skills, competencies, experience)Knowledge And Experience- EDUCATION: Bachelor's degree in Business, Marketing, Communications, or related field; or equivalent combination of education and experience.- EXPERIENCE: 2+ years of experience in social media community management or a related field.- Demonstrated experience managing social media communities for brands.- Active social media user with a strong understanding of various platforms, including Facebook, Instagram, TikTok, and X.- Familiarity with social media management tools such as Hootsuite, Sprout Social, or similar.- Excellent verbal and written communication skills.- Strong interpersonal skills with the ability to work effectively with internal teams and external partners.- Ability to multitask and prioritize in a dynamic, fast-paced environment.VISA REQUIREMENTS (if any)US Passport or US Permanent Residents