LTL Account Manager

3 days ago


Plano, United States GEODIS Full time

Primary Duties

• Professionally performs all aspects of freight brokerage customer service through direct communication, both electronic and telephonic, with transportation planners, carrier procurement partners, and internal and external clients.

The LTL Account Service Analyst (GCS) is responsible for growing revenue, margin, and load count for assigned accounts by securing profitable spot freight and managing LTL carrier relationships

• Identifies and analyzes customer requirements and ensures that the level of service provided meets or exceeds customer expectations

• Actively quotes spot freight opportunities and increase win percentage by representing the value proposition of direct LTL carrier relationships

• Enters load details in TMS (MercuryGate); coordinates appointment setting with customer and executes highly proactive communication with customer

• Works with LTL providers to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery

• Uses various transportation systems to coordinate movement of freight, to meet customers’ rate and service time requirements

• Sets and meets deadlines as per customer expectations

• Delivers against growth and profitability targets

• Researches and determines growth opportunities within each customer. Leads efforts to increase efficiency and profitability of operations

Other Duties

• As required and assigned

Minimum 2 years of related experience with a heavy concentration on LTL brokerage operations

• Supports GEODIS’ programs for Safety, Health, Environment, Quality , Ethics, Compliance, CSR and Sustainability


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