Customer Relationship Management Business Analyst

1 month ago

Franklin, United States Pomeroy Full time

Six month contract to hire. No third-party candidates will be considered.

The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis.


Candidates must be willing to be onsite in Franklin, Tennessee 2-3 days a week from the outset.


Duties

  • Manage the collection and implementation of business process requirements for SalesForce.com.
  • Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
  • Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
  • Work with the development teams to implement and integrate third-party products / applications on the force.com platform.
  • Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.
  • Coordinate and lead user acceptance tests with the business units and end users against business requirements.
  • Maintain key system metrics to track trends in usage / adoption and data integrity.
  • Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.
  • Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.
  • Create and execute queries and reports, maintain user roles, security and profiles.



Skills & Attributes

  • Excellent verbal and written communication skills required
  • Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
  • Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
  • 2-3 years of business analyst experience required
  • Strong business acumen, superb knowledge of business processes and CRM best practice required
  • 1+ years of strong operational experience with SalesForce.com preferred
  • Salesforce.com administrator certification a strong plus
  • Bachelor’s degree in business or information systems preferred


We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

  • Customer Relationship Management Systems Analyst

    1 month ago

    Franklin, United States Pomeroy Technologies, LLC. Full time

    Job DescriptionJob DescriptionSix month contract to hire. No third-party candidates will be considered.The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The...

  • CRM Business Analyst- Salesforce

    2 months ago

    Franklin, United States Pomeroy Technologies, LLC. Full time

    Job DescriptionJob DescriptionCustomer Relationship Management Business AnalystPomeroy Franklin, Tennessee, United States (Hybrid)Six month contract to hire. No third-party candidates will be considered.The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as...

  • Senior Business Analyst

    2 weeks ago

    Franklin, United States Pomeroy Full time

    Six month contract to hire. No Corp to Corp third-party candidates will be considered.About the Role:The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The...

  • Senior Business Analyst

    2 weeks ago

    Franklin, United States Pomeroy Full time

    Six month contract to hire. No Corp to Corp third-party candidates will be considered.About the Role:The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The...

  • Sr. Business Analyst

    1 month ago

    Franklin, United States inAssist Full time

    Job DescriptionJob DescriptionSr. Business Analyst / Project ManagerHealthLockFranklin, TN 37064Qualifications• US work authorization (Required)• Business Analyst / Project management: 5 years (Preferred)• PMP Certified (Preferred)Full Job DescriptionHealthLock / inAssist Health Management Solutions is one of the nation's leading providers of...

  • ServiceNow Business Analyst

    4 weeks ago

    Franklin Township, United States InSource, Inc Full time

    STRONGLY PREFER TO HIRE FTE, but will also consider a Contract to Hire or Contract, I am able to do w2 or c2c. This is a Hybrid 2-3 days a week onsite Somerset NJ, NO EXCEPTIONS. We are able to pay $60-$68 c2c or $55-$62 w2 or $125,000Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding business requirements...

  • Business Insights Analyst

    3 weeks ago

    Franklin, United States Mars Full time

    Job Description:Business Insights AnalystFranklin, TNHybrid (2-3 days a week)This Business Insights Analyst position is focused on enhancing our team's expertise in the pet food marketplace. The position involves close collaboration with our Insights and Marketing Team to realize our vision for comprehensive data coverage. Key responsibilities include...

  • Contract Management Analyst

    4 weeks ago

    Franklin, United States SSC - Nashville Full time

    (Full Time, Remote) The Analyst is responsible for accurately coding, testing and maintaining managed care contracts from assigned facilities into the contract management system in conformance with the language of the legal document. The Contract Analyst also works with expression building tools and with the Programming Administrator to extend the capability...

  • Relationship Associate

    2 months ago

    Franklin, United States AFC Automotive Finance Corporation Full time

    Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...

  • Business Data Analyst

    1 month ago

    Franklin, United States Vaco Full time

    Job Title: Mid Level Business Data AnalystTerms: 6 month contract- hireHourly rate: $42/hr. Conversion Salary: $82KLocation: Onsite in Franklin, TNBenefits:Opportunity for conversion to Full Time Employee Benefits401K As a Business Data Analyst, you will be responsible for the development and maintenance of a data warehouse and Business Intelligence...

  • Business Development Manager

    2 months ago

    Franklin, United States Voda Cleaning & Restoration of Nashville-Franklin Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany carTraining & developmentBusiness Development Manager Benefits/PerksFast Paced EnvironmentUncapped CommissionsCompany OverviewAt Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning,...

  • SAP FICO Business Analyst

    2 months ago

    Franklin Park, United States Sloan Full time

    Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china...

  • Business Development Manager

    6 days ago

    Franklin, United States Voda Cleaning and Restoration Full time

    Benefits: Bonus based on performance Company car Training & development Business Development Manager Benefits/Perks Fast Paced Environment Uncapped Commissions Company Overview At Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning,...

  • Sr. Analyst, Global Customer Intelligence

    1 month ago

    Franklin Park, United States Life Fitness Full time

    Join us as we empower the world to work out, creating healthier lives together.About the Opportunity:Reporting to our Sr. Director of Revenue Operations and working as part of a newly formed team to drive commercial excellence, our Sr. Customer Intelligence Analyst will have a direct impact on maximization of sales effectiveness and ability to drive...

  • Analyst

    3 months ago

    Franklin, United States Pan Asia Resources Full time

    Job Title Analyst Location Franklin, TN Duration Long term # Of Positions 1 Job Description: Analyst On-Site is preferred - should plan on being on-site at least 50% of the time and more during training ***MVR to be run as part of screening package *** Job Summary: This Planner role supports the Nissan and Infiniti Product Planning teams to create consumer...

  • Senior Treasury Analyst

    2 months ago

    Franklin, United States Alliance Full time

    Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives...

  • Contract Analyst

    3 weeks ago

    Franklin Township, United States Terumo Medical Corporation Full time

    Job Title: Contract AnalystJob SummaryThe Contract Analyst is responsible for administering specific assigned stages of the Terumo Medical Corporation (TMC) Sales Contract Lifecycle that may include any of the areas pertaining to drafting, reviewing, and analyzing the terms and conditions, pricing and performance of contracts that involve the sale of Terumo...

  • Category Analyst

    2 weeks ago

    Franklin, United States Mars Incorporated Full time

    Job Description: Category Analyst Franklin, TN Hybrid (50% on-site) The Category Analyst position enables Category Leadership excellence across the organization. Collaborating highly with the Sales Strategy, brand and OneInsights teams to drive close linkage with customer priorities. This position serves as a key interface with field category management...

  • Financial Analyst

    2 weeks ago

    Franklin, United States D4C Dental Brands Full time

    The Financial Analyst will assist the Finance Department with financial modeling, financial diligence, and additional analytics for D4C. In this role, the position will interface with multiple departments within D4C. The role is fast-paced and has a high degree of responsibility and accountability. It is a key component to executing the company’s growth...

  • Financial Analyst

    3 weeks ago

    Franklin, United States D4C Dental Brands Full time

    The Financial Analyst will assist the Finance Department with financial modeling, financial diligence, and additional analytics for D4C. In this role, the position will interface with multiple departments within D4C. The role is fast-paced and has a high degree of responsibility and accountability. It is a key component to executing the company’s growth...