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Customer Relationship Management Systems Analyst

1 month ago

Franklin, United States Pomeroy Technologies, LLC. Full time
Job DescriptionJob Description

Six month contract to hire. No third-party candidates will be considered.

The Business Analyst will be responsible for supporting strategic and tactical operation of the Salesforce.com platform, related processes and workflows, as well as working with user community on an ongoing basis to improve and enhance the CRM platform. The analyst needs to have firm grasp of CRM best practices to drive and foster greater CRM adoption and to improve internal customer experience on an ongoing basis.

 

Candidates must be willing to be onsite in Franklin, Tennessee 2-3 days a week from the outset.

 

Duties

  • Manage the collection and implementation of business process requirements for SalesForce.com.
  • Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
  • Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
  • Work with the development teams to implement and integrate third-party products / applications on the force.com platform.
  • Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.
  • Coordinate and lead user acceptance tests with the business units and end users against business requirements.
  • Maintain key system metrics to track trends in usage / adoption and data integrity.
  • Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.
  • Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.
  • Create and execute queries and reports, maintain user roles, security and profiles.

 

 

Skills & Attributes

  • Excellent verbal and written communication skills required
  • Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
  • Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
  • 2-3 years of business analyst experience required
  • Strong business acumen, superb knowledge of business processes and CRM best practice required
  • 1+ years of strong operational experience with SalesForce.com preferred
  • Salesforce.com administrator certification a strong plus
  • Bachelor’s degree in business or information systems preferred

 

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond.

Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.