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Sr. Analyst, Global Customer Intelligence

1 month ago

Franklin Park, United States Life Fitness Full time

Join us as we empower the world to work out, creating healthier lives together.
About the Opportunity:
Reporting to our Sr. Director of Revenue Operations and working as part of a newly formed team to drive commercial excellence, our Sr. Customer Intelligence Analyst will have a direct impact on maximization of sales effectiveness and ability to drive profitable sales velocity in the US and globally.
*This is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote and T-Th are in-office collaboration days** #LI-Hybrid
What our Sr. Analyst, Global Customer Intelligence will be responsible for (RESPONSIBILITIES):

  • Assist in building informed quotas by providing growth opportunities per region and managing territory alignment.
  • Develop customer addressable market by segment, analyzing annual addressable market vs. obtainable market annually, and building dashboards to understand market penetration and expansion opportunities.
  • Develop dynamic reporting to ensure alignment of Sales and facilitate informed decision making for our field sellers.
  • Monitoring the Strategic account plans to drive revenue growth and customer satisfaction.
  • Act as a subject matter expert on customer intelligence, providing guidance to key stakeholders and working cross-functionally with partners.
  • Other duties as assigned


What we're looking for in our Customer Intelligence Analyst (QUALIFICATIONS):

  • Bachelor's degree in Business, Data Science, Finance, Economics, or other related field required; advanced degree preferred
  • 5+ years of experience driving customer intelligence initiatives, preferably in a B2B environment
  • Expertise with Microsoft Excel, Power BI, and relevant programming languages (e.g. SQL) required
  • Demonstrated ability to manage and analyze large databases
  • Proven data mining capability with a vision for how AI & ML can be leveraged
  • Possess strong analytical, organizational and problem-solving skills
  • Developed presentation skills along with excellent written and oral communication skills
  • Results orientation with a sense of urgency and deep curiosity to diagnose problems and find solutions
  • Strong external and customer focus and approaches business situations with an outside-in perspective
  • Strong focus on detail and quality of deliverables
  • Highest ethical standards and ability to safeguard confidential information
  • Highly collaborative, able to work well in teams with an ability to bring the team along to explore new ideas and approaches


Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.
Life Fitness does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.