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Customer Service Representative

3 months ago

Provo, United States Corpsteam Full time

Our client, a payment solutions company, is seeking a Sales Assistant for a 6+ month contract role. This is on-site and located in Lindon, UT.


Duties:

  • Receive and route inbound calls into Sales Queue.
  • Qualify call to confirm if related to a new account set-up or existing merchant hardware sale. If so, route the call to the appropriate Sales Rep.
  • Track prospects and leads that come into the Sales queue via Google doc in order to evenly distribute leads among Reps.
  • Serve as potential backup to Lead Sales Administrator.
  • Process and create new lead records in Salesforce as requested.
  • Regular attendance and compliance within the schedule assigned.

Skills:

  • Clear and professional communication with customers over the phone.
  • Ability to learn and navigate the Salesforce CRM.
  • Strong logic, reasoning, and decision-making skills.
  • Outstanding customer service and teamwork skills.
  • Ability to work under pressure and handle difficult calls in a team environment.
  • Entry level: 0-2 years of customer service or call center experience.

Pay Rate $17.05/hour