Sales Account Manager

5 days ago

Salem, United States Mastech Digital Full time

Key Account Manager - (semiconductor or photonics manufacturing)

PERMANENT

Salem, NH


The Key Account Manager will be responsible for managing the ongoing business relationships with Key Customer Accounts while developing and executing a multi-year strategy to further enhance value add to the customer and maximizing the account’s impact through targeted relationship development and opportunity identification.


This full-time, exempt remote-based role will report to the Vice President, Sales & Marketing.


ESSENTIAL FUNCTIONS:

  • Develop and implement Sales, Pricing, and Product plans to achieve market share leader in all markets, while continuously increasing profitability and market share
  • Strategic, Revenue, and Bookings forecasts are developed for the current fiscal year as well as the following fiscal years
  • Market/customer requirements and trends are identified and communicated to Sales, Marketing, Manufacturing and Engineering Operations.
  • Translate new and emerging markets into strategic plans to position the company as the market leader
  • New product opportunities are identified, and clear direction and leadership is provided to cross functional team(s) regarding global account strategy, team member responsibilities and expectations.
  • Strategic account plans are developed, implemented, and reviewed to maximize growth & customer satisfaction
  • Develop influential network on all levels and dimensions with a focus on strategic relationship development planning to drive growth.
  • Develop, Deliver and Negotiate proposals leading to profitable closings
  • Manage a multi-million dollar major account business.
  • Presentations are prepared and given to customers, management and key operations personnel on market planning, analysis, and future product development
  • High overall customer satisfaction is maintained
  • Competitive Benchmarking is performed to assure accurate knowledge of market size, SWOTS, key competitors and their strategies.
  • Cross-functional team of sales, engineering & manufacturing are coordinated to deliver high performance, cost effective solutions to targeted accounts
  • Communication with department teams and Senior Management is timely and consistent
  • Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results


SKILLS & ABILITIES:

  • 10+ years of experience in B2B sales/account management with strong focus on technical sales and solution selling.
  • Previous experience in semiconductor or photonics manufacturing.
  • Experience in marketing and strategy.
  • Highly systematic and conceptual thinking skills
  • Experience calling on executive management of large multi-national companies
  • Proven skills in strategic planning, product and global market development, market research, and marketing communications.
  • Proven track record of delivering high performance and world class results
  • Demonstrated sales and negotiating skills
  • Demonstrated ability to cross functional teams and achieve results through others
  • Experience with problem analysis and resolution at the strategic and functional levels
  • Experience in laser products and laser component applications
  • Experience with CRM, Word, Excel, Outlook, PowerPoint, Email.
  • Excellent interpersonal, communication and presentation skills and ability to comprehend (including technical concepts) and communicate at a high level with customers, distributors, and principals at different purchasing and engineering levels
  • Ability to deal effectively with differences of opinion, to influence, to draw ideas from others, and to negotiate and mediate
  • Ability to anticipate and handle multiple priorities and complex/abstract issues


EDUCATION AND EXPERIENCE:

  • BS in Engineering or Science discipline
  • Masters in Business or Technical Master’s degree a plus.

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