Technology Support Specialist
2 months ago
Swoon is hiring for our client in Sarasota, FL and this will be a 100% onsite position.
Overview
We are seeking an IT Support Specialist to join our team and provide crucial technical assistance across the organization. This position is fully on-site and involves managing and maintaining firm computers, printers, and related devices.
Key Responsibilities
- Deliver hands-on technical support at the office and offer remote assistance to other branches.
- Diagnose, troubleshoot, and resolve technical problems for firm employees across various platforms.
- Assist junior technicians by providing guidance on complex cases and contributing to the improvement of internal processes.
- Install, configure, and maintain firm workstations, as well as associated peripherals like printers and scanners.
- Track and manage IT assets, ensuring that all hardware and software inventories are up-to-date.
- Administer user accounts (creation, updates, and removals) as part of ongoing support duties.
- Provide technical support for dictation and transcription tools.
- Assist with managing the firm's phone system, including basic programming and inventory of spare equipment, and work with vendors to resolve hardware issues.
- Offer mobile device support to staff members as needed.
- Record support activities in IT service management tools for tracking and reporting purposes.
- Provide support for conference room technology and assist with setting up and tearing down equipment for firm events.
- Participate in an after-hours support rotation, providing coverage for urgent technical issues and project needs.
If interested in more details, please apply
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