Technology Support Specialist

2 months ago


Sarasota, United States Swoon Full time

Swoon is hiring for our client in Sarasota, FL and this will be a 100% onsite position.


Overview

We are seeking an IT Support Specialist to join our team and provide crucial technical assistance across the organization. This position is fully on-site and involves managing and maintaining firm computers, printers, and related devices.


Key Responsibilities

  • Deliver hands-on technical support at the office and offer remote assistance to other branches.
  • Diagnose, troubleshoot, and resolve technical problems for firm employees across various platforms.
  • Assist junior technicians by providing guidance on complex cases and contributing to the improvement of internal processes.
  • Install, configure, and maintain firm workstations, as well as associated peripherals like printers and scanners.
  • Track and manage IT assets, ensuring that all hardware and software inventories are up-to-date.
  • Administer user accounts (creation, updates, and removals) as part of ongoing support duties.
  • Provide technical support for dictation and transcription tools.
  • Assist with managing the firm's phone system, including basic programming and inventory of spare equipment, and work with vendors to resolve hardware issues.
  • Offer mobile device support to staff members as needed.
  • Record support activities in IT service management tools for tracking and reporting purposes.
  • Provide support for conference room technology and assist with setting up and tearing down equipment for firm events.
  • Participate in an after-hours support rotation, providing coverage for urgent technical issues and project needs.


If interested in more details, please apply



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