IT Support Specialist Team Lead
3 weeks ago
Swoon is a staffing firm that handles the needs of over 80 Fortune 500 clients, offering a unique opportunity for an IT Support Specialist to join their team in Sarasota, FL. This 100% onsite position comes with an estimated salary of $85,000 per year.
Job Description:
We are seeking an IT Support Specialist to provide crucial technical assistance across the organization, managing and maintaining firm computers, printers, and related devices. This role involves delivering hands-on technical support at the office and offering remote assistance to other branches.
Key Responsibilities:
- Technical Support: Deliver hands-on technical support at the office and offer remote assistance to other branches.
- Problem Resolution: Diagnose, troubleshoot, and resolve technical problems for firm employees across various platforms.
- Team Collaboration: Assist junior technicians by providing guidance on complex cases and contributing to the improvement of internal processes.
- Hardware Maintenance: Install, configure, and maintain firm workstations, as well as associated peripherals like printers and scanners.
- IT Asset Management: Track and manage IT assets, ensuring that all hardware and software inventories are up-to-date.
- User Administration: Administer user accounts (creation, updates, and removals) as part of ongoing support duties.
- Specialized Support: Provide technical support for dictation and transcription tools.
- Phone System Management: Assist with managing the firm's phone system, including basic programming and inventory of spare equipment, and work with vendors to resolve hardware issues.
- Device Support: Offer mobile device support to staff members as needed.
- Reporting: Record support activities in IT service management tools for tracking and reporting purposes.
- Conference Room Technology: Provide support for conference room technology and assist with setting up and tearing down equipment for firm events.
- After-Hours Support: Participate in an after-hours support rotation, providing coverage for urgent technical issues and project needs.
Company Description:
Swoon is a dynamic staffing firm with a passion for innovation. We handle the staffing needs of over 80 Fortune 500 clients, offering a unique opportunity for an IT Support Specialist to join our team in Sarasota, FL. Our firm has received numerous awards, including the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020 and the Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
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