Service Support Specialist

4 weeks ago


Sarasota, Florida, United States Harmar Mobility, LLC Full time
Job Title: Service Support Specialist

We are seeking a highly skilled Service Support Specialist to join our team at Harmar Mobility, LLC. As a key member of our customer support team, you will be responsible for providing technical support to external dealers, distributors, and end-users for our products.

Key Responsibilities:
  • Provide exceptional customer support via phone, email, and face-to-face interactions.
  • Assist with product technical issues and installation support.
  • Collaborate with engineering teams to ensure serviceability concerns are considered in product development.
  • Develop and deliver training programs for external dealers, distributors, and end-users.
  • Escalate unresolved customer issues to designated departments for further investigation.
Requirements:
  • 2+ years of previous work-related experience in customer/field service.
  • Experience with electro-mechanical technology for troubleshooting dealer and end-user issues.
  • Exceptional verbal and written communication skills.
  • Ability to manage and prioritize multiple projects.
  • Detail-oriented and thorough in completing work tasks.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A commitment to diversity, inclusion, and equal opportunity.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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