Senior IT Support Specialist

2 months ago


Sarasota, United States Swoon Full time
Job DescriptionJob Description

Swoon is hiring for our client in Sarasota, FL and this will be a 100% onsite position.

Overview

We are seeking an IT Support Specialist to join our team and provide crucial technical assistance across the organization. This position is fully on-site and involves managing and maintaining firm computers, printers, and related devices.

Key Responsibilities

  • Deliver hands-on technical support at the office and offer remote assistance to other branches.
  • Diagnose, troubleshoot, and resolve technical problems for firm employees across various platforms.
  • Assist junior technicians by providing guidance on complex cases and contributing to the improvement of internal processes.
  • Install, configure, and maintain firm workstations, as well as associated peripherals like printers and scanners.
  • Track and manage IT assets, ensuring that all hardware and software inventories are up-to-date.
  • Administer user accounts (creation, updates, and removals) as part of ongoing support duties.
  • Provide technical support for dictation and transcription tools.
  • Assist with managing the firm's phone system, including basic programming and inventory of spare equipment, and work with vendors to resolve hardware issues.
  • Offer mobile device support to staff members as needed.
  • Record support activities in IT service management tools for tracking and reporting purposes.
  • Provide support for conference room technology and assist with setting up and tearing down equipment for firm events.
  • Participate in an after-hours support rotation, providing coverage for urgent technical issues and project needs.

If interested in more details, please apply

Company Description• Come get Swoon’d
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.Company Description• Come get Swoon’d\r
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.\r
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

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