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Account Supervisor

2 months ago

Conshohocken, United States Deerfield – Agency of Brand® Full time

Are you ready to embark on an exciting journey where your talents are valued, and your potential is limitless? At Deerfield, we believe in fostering a culture of excellence, where every team member is empowered to make a difference and contribute to our collective success.


Deerfield is the marketing and communications partner of choice. Purpose-built to scale with our clients, our specialist teams craft stories that matter and bridge meaningful connections to advance healthcare products to the people who need them most. Our full-service capabilities are rooted in storytelling and powered by technology to deliver focused strategy, optimized execution, and tangible outcomes. Further, our flexible working model allows us to scale and grow alongside our clients – whether providing expert consultation, serving as a strategic executional partner, or acting as full agency of record.


We are built to serve and designed to deliver.


We are looking for an Account Supervisor with experience in pharmaceutical advertising in both HCP and patient campaigns. Deerfield Account Supervisors are the critical component to the success of the Client Services team and the overall health of our client accounts. A Deerfield Account Supervisor develops and maintains strong relationships with our clients and serves as the clients’ trusted partner to effectively manage and grow their account. Account Supervisors must possess strong critical thinking skills, thrive in a fast-paced environment, and have a demonstrated ability to identify innovative solutions. Considered candidates have demonstrated traits of being an entrepreneurial self-starter, solution-oriented, and possess a high level of attention to detail. Deerfield Agency is a hands-on environment where we expect every level, (even senior leaders like Account Supervisors), to roll up their sleeves and actively partner with both clients and internal cross-functional teams to effectively manage all projects.


Responsibilities:

  • Independently manages a variety of project types with minimal oversight and a level of expertise where strategic solutions/recommendations are regularly being offered; effectively manages multiple client relationships spanning multiple disease categories/brands
  • Deeply understands and applies brand insights, customer segmentation, and target needs to scoped projects; identifies opportunities for potential organic growth within assigned clients
  • Regularly serves as client’s main contact with the agency on a day-to-day basis; responds to client inquiries in a timely manner; establishes trust, credibility, and respect of client
  • Provides strategic direction and oversight for the team(s) in terms of brand planning and client relationship management
  • Manage measurement, analytics, data gathering, and reporting for clients' and agency
  • Creates effective and well-constructed, client-ready written communications; effectively creates and delivers presentations that communicate with impact and influence; communicates with confidence and demonstrates a clear grasp and knowledge of the subject matter; owns client communications with little to no oversight
  • Guides and sets appropriate expectations and timelines with the clients and meets or exceeds those expectations; regularly makes recommendations and advises client what to do, doesn't ask what to do; anticipates client needs and challenges and identifies creative solutions
  • Develops budgets and SOWs; supports Account Director/VP in the invoicing process with finance
  • Finds creative solutions and negotiates project approach and timelines with internal stakeholders
  • MLR participation: Effectively presents concept reviews and proactively and effectively provides Deerfield’s point of view
  • Demonstrates leadership by coaching and guiding junior team members – is a resource for his/her peers; effectively leverages team resources, managing priorities and delegating work across the team


Knowledge and Skills:

  • 4 - 7 years of agency account management experience, with at least 2 years of pharmaceutical advertising experience in both HCP and patient campaigns
  • Strong client relationship/management experience
  • Med/Legal submission experience
  • Knowledge of CRM, database management, analytics, website development and updates
  • Experience developing, producing, and leading multi-channel marketing solutions
  • Strong knowledge of Microsoft Office/Google Suite
  • Demonstrated ability to provide actionable solutions in tactical planning
  • Ability to listen effectively and ask the right questions to react to and resolve issues, identify opportunities and lead; ability to read others and tailor responses to address appropriate needs
  • Skilled in managing budgets and developing project estimates
  • Sound judgment to anticipate and effectively solve challenges
  • Proficiency in developing and delivering presentations in PowerPoint
  • Demonstrated capacity to work in a team-oriented environment, as well as independently
  • Displays initiative as a self-starter
  • Strong attention to detail
  • Capability to travel on as-needed basis


At Deerfield, we are dedicated to building a diverse, inclusive, and authentic work environment, so if this role and our culture excite you, we encourage you to apply even if you do not have the exact experience or meet all of the requirements outlined in this job posting. Our HR team will review your resume and experience to see if you align at a different level or possibly better align to other open positions.


Deerfield is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.