Current jobs related to Service Desk Technician - Louisville - Insight Global

  • Service Desk Coordinator

    3 weeks ago

    Louisville, United States Paul Mitchell Schools Full time

    Paul Mitchell The School Louisville is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through...

  • IT Service Desk Internship

    4 days ago

    Louisville, Kentucky, United States Baird Full time

    About the InternshipBaird is seeking highly motivated and detail-oriented individuals to join our IT Service Desk team as interns. As an IT Service Desk Intern, you will have the opportunity to gain hands-on experience in a fast-paced and dynamic environment, working with a team of experienced professionals to provide technical support to our...

  • IT Service Desk Internship Opportunity

    2 weeks ago

    Louisville, Kentucky, United States Baird Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Service Desk Intern to join our team at Baird. As an IT Service Desk Intern, you will provide exceptional client service and technical support to our associates across the country.Key ResponsibilitiesProvide technical support for all corporate hardware and software, including remote...

  • Service Technician

    2 months ago

    Louisville, United States Sternberg Automotive Sales & Service - Louisville Full time

    Job DescriptionJob DescriptionJob Summary: We are looking for a Service Technician to join our growing team! The right candidate will have a strong mechanical background with basic mechanical skills with the willingness to learn. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be...

  • Customer Service Front Desk Associate

    4 weeks ago

    Louisville, Kentucky, United States Bear Paddle Services Full time

    The role of the Front Desk Receptionist is centered around delivering exceptional customer service and addressing the needs of families, ensuring a delightful experience while effectively promoting and closing sales for swim lessons. The Front Desk serves as the primary information hub for all offerings provided by Bear Paddle Services. This involves guiding...

  • Service Desk Coordinator

    3 weeks ago

    Louisville, Kentucky, United States Paul Mitchell Schools Full time

    Job SummaryWe are seeking a highly skilled Service Desk Coordinator to join our team at Paul Mitchell Schools. As a key member of our staff, you will be responsible for providing exceptional guest service, sales, and communication skills to create an extraordinary experience for our service guests, prospective students, and all other school guests.Key...

  • Customer Service Technician Tier I

    4 months ago

    Louisville, United States Kiosk Information Systems Full time

    Job DescriptionJob DescriptionAbout Working at KIOSK Information Systems:KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner...

  • Diesel Service Technician

    4 months ago

    Louisville, United States Sternberg Automotive Sales & Service - Louisville Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking Diesel Service Technicians who are able to help us ensure the highest quality repair and maintenance services for our customers. The role of the Diesel Technician is to perform repairs and maintenance on light-duty and medium-duty diesel vehicles in a fast-paced environment. Successful candidates...

  • Automotive Service Technician

    3 weeks ago

    Louisville, Kentucky, United States Sternberg Automotive Sales & Service - Louisville Full time

    Job SummaryWe are seeking a highly skilled Lube Technician to join our team at Sternberg Automotive Sales & Service - Louisville. As a key member of our service department, you will be responsible for ensuring the quality and efficiency of our vehicle maintenance services.Key ResponsibilitiesVehicle Inspection and Testing: Conduct thorough inspections of...

  • Maintenance Technician

    3 weeks ago

    Louisville, Kentucky, United States Quant Service Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Maintenance Technician to join our team at Quant Service. As an entry-level maintenance technician, you will play a critical role in ensuring the smooth operation of our equipment and facilities.Key ResponsibilitiesPerform routine maintenance tasks, including inspections and repairs, to prevent...

  • Front Desk Representative

    3 weeks ago

    Louisville, Kentucky, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide attentive and courteous service to...

  • Front Desk Associate

    18 hours ago

    Louisville, Kentucky, United States Tru by Hilton LouisvilleEast, KY Full time

    Job Title: Overnight Front DeskWe are seeking a highly motivated and customer-focused Overnight Front Desk professional to join our team at Tru by Hilton Louisville/East, KY.Job Summary:The Overnight Front Desk is responsible for maintaining a clean and organized front desk area, responding promptly to guest inquiries and complaints, and taking the...

  • Front Desk Supervisor

    3 weeks ago

    Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our hotel staff, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key ResponsibilitiesCompile and analyze...

  • Internship - IT Service Desk (Year-Round)

    3 days ago

    Louisville, United States Baird Full time

    Are you looking to gain real world experience in a thriving, global financial services firm with an award-winning culture? Consider an internship and start building your career at Baird! About our intern program: Our competitive intern program offers interns exposure to the business world and a meaningful work experience. Interns are treated as valuable team...

  • Internship - IT Service Desk (Year-Round)

    3 days ago

    Louisville, United States Baird Full time

    Are you looking to gain real world experience in a thriving, global financial services firm with an award-winning culture? Consider an internship and start building your career at Baird! About our intern program: Our competitive intern program offers interns exposure to the business world and a meaningful work experience. Interns are treated as valuable team...

  • Front Desk Coordinator

    3 weeks ago

    Louisville, Kentucky, United States Volunteers of America National Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at Volunteers of America National Services. As a key member of our administrative staff, you will provide exceptional customer service, manage front desk operations, and support our team in delivering high-quality services to our clients.Key...

  • Front Desk Representative

    6 days ago

    Louisville, Kentucky, United States The Seelbach Hilton Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Agent to join our team at The Seelbach Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGuest Registration:...

  • Field Service Mechanical Technician

    3 weeks ago

    Louisville, Kentucky, United States Stansteel - Hotmix Parts & Service Full time

    Job SummaryWe are seeking a highly skilled Field Service Mechanical Technician to join our team at Stansteel-Hotmix Parts & Service. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our customers' asphalt plant equipment.Key ResponsibilitiesProvide on-site technical support and...

  • Front Desk Agent

    2 days ago

    Louisville, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Boulder [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Associate

    1 week ago

    Louisville, Kentucky, United States Dave & Buster Full time

    Job Title: Front Desk StaffAt Dave & Buster's, we're looking for a friendly and enthusiastic Front Desk Staff member to join our team. As a Front Desk Staff, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by greeting and...

Service Desk Technician

4 months ago

Louisville, United States Insight Global Full time

Title: Service Desk Technician

Location: Louisville, Ky (On-Site for Training, Then Fully Remote)

Pay: $18-$20

Shift: 1st, 2nd, or 3rd (You will be allocated to a shift as manager see's fit)


Job Description:

Our team is looking for a Service Desk Specialist to support their restaurant technical and personal operations, this will not be supporting customers outside of the employees of the restaurants. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately log interactions within the company's incident management system. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. They will take (typically 35-60) inbound calls, respond to chats in a timely manner, and work tickets to support the fast-food franchises in any computer issues, sign in issues, or restaurant operations. After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a hybrid role with potential for onsite work 1-2 times a week to maintain reliable connectivity This person will be expected to provide an excellent customer-facing attitude for all issues within related food industry. This candidate will need exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.


Desired Skills

  • 1-2 years of experience in Service Desk, Help Desk, or Technical Support role
  • Complete shift flexibility (operating hours 9a-4a EST : shift can fall anywhere within timeframe, weekends included)
  • Experience with software & hardware support
  • Good personality, strong over the phone communication
  • Ability to build rapport with end-users
  • Exceptional time management


Plusses:

  • Linux experience
  • Ubuntu experience
  • Experience using a ticketing system
  • Basic coding