Senior Systems Administrator

2 months ago

Cleveland, United States Builders Capital Full time

Builders Capital is currently looking for a Senior Systems Administrator to join our team in Cleveland, Ohio. The Senior Systems Administrator will maintain and optimize the organization's IT infrastructure, ensuring the smooth operation of systems and technologies at the Cleveland office. This includes proactively troubleshooting technical issues, implementing upgrades and patches, and safeguarding data security. Additionally, they will actively address inbound support tickets, resolving them promptly and efficiently.


Builders Capital is the nation’s largest private construction lender, offering innovative financing solutions to a wide spectrum of developers and homebuilders. Loan products include options for Acquisition, Development, Construction, and Bridge financing, in the form of single-asset loans, portfolio loans, and revolving credit facilities. In addition to financing opportunities, Builders Capital borrowers can leverage national accounts for material purchase discounts, and access cutting-edge technology for project management, accounting, and BIM technology tools. Builders Capital is headquartered in Puyallup, Washington, with regional sales offices across the country, with its latest expansion to Cleveland, Ohio.


Day To Day:

  • Regularly check system logs, performance metrics, and security alerts to ensure optimal operation and identify potential issues.
  • Diagnose and fix hardware, software, network, or server issues that arise, minimizing downtime and impact on users.
  • Plan and execute updates to systems, applications, and firmware to improve performance, security, and functionality.
  • Create, modify, and delete user accounts, ensuring appropriate access levels and permissions for different roles.
  • Create and maintain clear documentation on system configurations, troubleshooting steps, and standard operating procedures.
  • Ensure an exceptional new employee experience by proactively ensuring team members are set up for success with the required hardware and software.

Education And Experience:

  • Minimum three years experience in helpdesk or demonstrated equivalent analytical and troubleshooting capabilities.
  • Experience in supporting end users in a fast-moving and challenging environment.
  • Experience in Microsoft Security Suite, Office 365, MS365 Cloud administration, Azure Active Directory, ITSM experience with ticketing, asset management, and knowledgebase, Intune/Endpoint management, Microsoft Office (Word, Excel, Visio, PowerPoint), Teams, and Outlook.
  • Experience in supporting LAN/WAN/WiFi environments; preferably with Forti-net network solutions, bonus if you have experience with Ubiquiti as well.
  • Experience in Operating system support, i.e. PC – Windows 10 & 11, MACOS – 13. x and 14. x.
  • Experience with Microsoft Azure administration.
  • Preferred: Microsoft 365 Certified: Endpoint Administrator Associate.

Required Skills/Knowledge/Abilities:

  • Proven track record of creating solutions in a collaborative environment.
  • Demonstrable ability to understand a complex environment, and determine the needs, vulnerabilities, and opportunities.
  • Ability to easily explain complex technical solutions in layman’s terms.
  • Strong focus on collaboration, education, and knowledge development.
  • Strong oral and written communication skills with stakeholders at all levels.
  • Able to take a big-picture view of the entire environment.

Benefits:

  • Health insurance – Builders Capital pays 100% of employee Medical insurance premiums
  • Competitive wages
  • Paid time off – 3 weeks a year
  • Paid holidays – 10 paid holidays
  • Health Savings Account (HSA) – Builders Capital contributes $750 annually pro-rated from your start date into an HSA account for employees.


This job posting highlights the most critical responsibilities and requirements of the job; however, there may be additional duties, responsibilities, and qualifications for this job.

Construction Loan Services II LLC (Builders Capital) and its affiliates are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. This is a full-time, exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.

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