Infrastructure Program Manager

4 weeks ago

Palo Alto, United States Mumba Technologies, Inc. Full time

The Infrastructure Program Manager (IPM) is responsible for overseeing and managing a portfolio of infrastructure projects and programs. This role involves strategic planning, execution, and delivery of infrastructure solutions that support goals. The ideal candidate will have a good understanding of infrastructure technologies, strong project management experience, and leadership skills. The IPM will work closely with cross-functional teams to ensure that infrastructure projects are completed on time, within scope, and to the highest quality standards. The IPM will be the key interface to the stakeholders, and will report to the Director of IT Infrastructure Services.

Key Responsibilities:

  • Program Management: Lead and manage multiple infrastructure projects from initiation to closure, ensuring alignment with organizational goals and objectives.
  • Stakeholder Collaboration: Work with stakeholders, including UIT, and functions across all entities to define project requirements, scope, and deliverables. Communicate project status, risks, and issues effectively. Balance business needs with technical and security constraints.
  • Technical Leadership: Provide technical guidance and direction to project teams, including infrastructure engineers and architects. Ensure technical solutions are feasible, scalable, and meet industry best practices.
  • Project Planning: Develop detailed project plans, including schedules, resource allocation, and budgets. Identify and manage dependencies, risks, and issues. Act rapidly and effectively to address risks and high-priority issues, and through appropriate escalation.
  • Process Improvement: Identify opportunities for process improvements and implement best practices to enhance project efficiency and effectiveness.
  • Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, and risk management logs. Prepare and present regular updates to senior management and stakeholders.
  • Quality Assurance: Ensure that all infrastructure projects adhere to company standards, regulatory requirements, and quality assurance practices.
  • Team Leadership: Mentor and support project team members, fostering a collaborative and high-performance work environment.

Qualifications:

  • Education & Experience: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; and 5+ years of experience in technical program management, with a focus on infrastructure projects; or a combination of education and experience. Proven track record of successfully managing complex, large-scale infrastructure projects.
  • Technical Skills: Strong understanding of infrastructure technologies, including cable plant management, networking, cellular, voice communications, audio visual, and security
  • Project Management: Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., SmartSheet, ServiceNow PPM). Experience with budget management and resource planning. Thrives in the face of ambiguity. Successful in addressing and prioritizing multiple projects.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
  • Leadership: Demonstrated leadership skills, with the ability to lead diverse teams and drive projects to successful completion.

Preferred Qualifications:

  • Experience with infrastructure technology in support of construction projects e.g., new buildings, renovations, demolitions
  • Ability to interpret architectural drawings and have a basic knowledge of construction
  • Management of programs within a higher education, or healthcare organization
  • Knowledge of ITIL or other IT service management frameworks.
  • Familiarity with DevOps practices and tools.

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