Program Manager

1 month ago


Cupertino, United States Russell Tobin Full time

Russell Tobin's client, an American computer and consumer electronics company is hiring for a Retail CRM Manager in Cupertino, CA


Apply Now

Employment Type: Contract/Hybrid

Location: Cupertino, CA

Pay rate: $66 - $75/hr, DOE

Responsibilities:

  • As Retail CRM Manager, you will drive Retail’s CRM capability for the global retail business focused on customer acquisition and retention.
  • You will ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
  • Through this role you will grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate.
  • You will effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
  • You will partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamic infrastructure that leverages existing and new technologies.
  • You will serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.

Requirements:

  • 8-10 years’ experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
  • Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
  • Experience working in a global organization on multi-market, multi-language projects
  • Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
  • Able to work independently and with ambiguity innovating down to the details to develop a new idea
  • Strong program and project manager skills
  • Able to manage complexity by synthesizing information
  • Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
  • Able to engage, influence and balance needs of multiple stakeholders at all levels
  • Top performer consistently achieving results and persisting in the face of challenges
  • Curious and proactively learns through experimentation when tackling new problems
  • Building things from scratch CRM Experience
  • Experience working in Tech consulting firm

Nice to have:

  • Bachelor’s degree in relevant subject
  • Retail (online and in store) and product launch experience


Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.


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