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Strategic Account Manager

1 month ago

Washington, United States United States Postal Service Full time

FUNCTIONAL PURPOSE:

Manages assigned customer accounts to provide guidance in the planning, development, and implementation of strategic account plans and activities.


DUTIES AND RESPONSIBILITIES:

1. Develops and executes strategic account plans for assigned customers with revenue potential to identify and pursue opportunities for new and existing growth.


2. Develops and maintains strategic relationships with external customers and internal contacts across leadership and functional areas to achieve objectives.


3. Develops and deploys strategies to grow and retain USPS revenue and meet customer objectives.


4. Develops creative solutions within the limits of the customer strategic business objectives. Works closely with internal contacts to develop and present solutions and materials to the customer.


5. Manages strategic account team activities associated with the implementation of strategic plans including customer relationships, and coordination with other USPS organizations.


6. Researches and reports on the progress of goals to management, identifies leading practices to share with peers and other USPS organizations as appropriate.


7. Records and monitors customer account information in a data base system; tracks strategic activities, monitors service performance of assigned accounts and proactively identifies areas for improvement and formulates actionable resolution plans.


8. Maintains up-to-date knowledge of USPS products and services.